Floor Team Manager: Elevate Service & Results

Marks and Spencer; Sandhurst; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks and Spencer is seeking a Team Manager for Fashion, Home & Beauty. You will lead from the front on the shop floor, setting the pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results.

The role requires confident, people-first leadership in a fast-moving retail environment, with a focus on coaching, data-driven insights and delivering exceptional customer experiences.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Inspire your team to deliver standout style, sharp service and strong commercial results.
• Coach and develop team members, prioritising inclusion and customer focus.
• Make bold decisions and guide the store through peak periods with confidence.

Skills

Leadership experience

People management

Commercial awareness

Data-driven decisions

Coaching and development

Communication under pressure

Digital confidence

Change leadership

Job description

Marks and Spencer is seeking a Team Manager for Fashion, Home & Beauty. You will lead from the front on the shop floor, setting the pace, raising standards and inspiring your team to deliver standout style, sharp service and strong commercial results.

The role requires confident, people-first leadership in a fast-moving retail environment, with a focus on coaching, data-driven insights and delivering exceptional customer experiences.