Floor Support Assistant

Williams Lea; Hatfield; On-site; GBP 26,000 - 29,000; Full time

Job summary

A global support services provider is seeking a Floor Support Assistant in London to maintain file management services for clients, ensuring accuracy and timely completion of tasks. The role requires excellent customer service skills and the ability to work under pressure. You will receive a salary of £26,000 to £28,500 with a comprehensive benefits package including health insurance and holiday leave.

Benefits

25 days holiday plus bank holidays

Life Assurance

Private Medical Insurance

Discounted gym memberships

Qualifications

• Excellent customer service skills confident in liaising with Clients.
• Strong attention to detail and critical eye for accuracy.
• Ability to work under pressure within tight deadlines.

Responsibilities

• Deliver exceptional electronic and hard copy file management service.
• Maintain filing and work areas in a tidy manner.
• Collect and complete any information required for billing.

Skills

Excellent customer service skills

Strong attention to detail

Ability to work under pressure

Strong communication skills

Ownership for work produced

Job description

Floor Support Assistant

Salary : 26000 - 28500 per annum DOE plus company benefits

Location : London SE1

Contract : 6 month Fixed Term Contract Full Time

Shifts : 37.5 hours per week Monday to Friday rotating shifts between 8.45am and 6.00pm with 1 hour unpaid lunch break

Work Model : Fully onsite

Williams Lea seeks a Floor Support Assistant to join our team!

Williams Lea is the leading global provider of skilled technology-enabled business-critical support services with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees nearly 7000 people worldwide providing efficient business services at client sites in often complex and highly regulated environments from centralised Williams Lea onshore facilities and through best cost company offshore locations.

Purpose of role

The Floor Support Assistant will perform all floor support operations requested by a customer without direct supervision. This includes filing archive/deeds management processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.

The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service.

Key responsibilities

• Delivering an exceptional electronic and hard copy file management service
• Return or add documents to existing client files
• Work with the practice management system to log and record documents
• Handle and administer closed files as requested
• Filing and file housekeeping
• Understanding and processing of principle documents
• Maintain all filing and work areas in a tidy and orderly manner
• Collect file and documents from client areas and return files to shelves
• Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
• Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
• Follow all stock and consumable procedures. Replenish copiers with all consumables
• Prioritise jobs and run them to meet customer requirements and deadlines
• Provide photocopying, scanning and printing as per customer instructions
• Collect and accurately input monthly forecast information
• Collect and complete any information required for billing or client charge back data
• Utilise appropriate paperwork
• Ensure that job requests are tracked on system properly before beginning new request
• Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
• Binding final form documents
• Extensive computer and data related tasks
• Usage of internal and external portals/systems
• Adding contacts to the clients database
• Deal with any customer enquires in a prompt and efficient manner
• Accept requests for Williams Lea work notifying customers of estimated completion time as appropriate and in line with service level agreements
• Communicate with customers on job or deadlines issues

Personal attributes

• Excellent customer service skills confident in liaising with Clients and strong communication skills
• Strong attention to detail and a critical eye for accuracy with a right first time attitude
• Ability to work under pressure within tight deadlines with flexible approach
• Continual improvement mentality open and receptive to feedback
• Build and grow relationships with key Clients and service users
• Provide high levels of customer service and end user communication at all times
• Ownership for work produced in terms of the final product e.g. consistency accuracy and quality
• Liaise directly with the Team Leader regularly providing updates on workflow deadlines and issues
• Ensure seamless hand-overs between other team operators
• Liaise with the Client and all departments in a professional and helpful manner
• Follow all operational procedures as determined and authorised
• Demonstrate the ability to work within a team environment
• Undertake any required training and learn technology developments

Rewards and Benefits :

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well‑being we offer a comprehensive benefits package including but not limited to :

• 25 days holiday plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes retail vouchers including our TechScheme which can be used on a range of gadgets such as Smart TVs, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle‑to‑work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at .

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Key Skills

Gems Jewellery, Flight Operations, Logistics & Administration, Analysis, Claims Investigation

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 26000 - 28500