Floor Supervisor

Hotelcare; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel support services provider in the UK seeks a Floor Supervisor to oversee housekeeping operations. In this role, you will ensure cleanliness in hotel premises, manage staff rotas, and support the training of the housekeeping team. Ideal candidates have prior supervisory experience and strong time management skills. This position offers a permanent contract with flexible hours and various employee benefits including paid holidays and training opportunities.

Benefits

Up to 28 days paid holidays

Free Lunch on duty

Career progression opportunities

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping.
• Physical ability to lift, bend, and stand for extended periods.
• Flexibility and willingness to learn.

Responsibilities

• Oversee housekeeping department to ensure cleanliness.
• Organise staff rotas and training.
• Support housekeeping team in maintaining standards.

Skills

Strong knowledge of housekeeping operations

Attention to detail

Strong time management skills

Excellent customer service

Ability to work under pressure

Job description

Overview

Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description

Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.

Benefits

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Hours of work: 0-40 hours per week / Available to work some weekends.

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.