Floor Supervisor

Hotelcare; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel support services provider in the UK seeks a Floor Supervisor to oversee housekeeping operations. The role includes managing staff, ensuring cleanliness across all areas, and maintaining high guest satisfaction. Ideal candidates will have prior supervisory experience and knowledge of housekeeping standards. This position offers flexible working hours and various employee benefits including up to 28 paid holidays and career progression opportunities.

Benefits

Up to 28 days paid holidays

Full on-site training

Free lunch on duty

Career progression opportunities

Automatic enrolment into workplace pension

Qualifications

• Prior supervisory experience in hospitality, especially in housekeeping.
• Strong knowledge of housekeeping operations.

Responsibilities

• Oversee housekeeping department and ensure overall cleanliness.
• Support the Head Housekeeper and organize staff rotas.
• Meet daily targets and comply with safety regulations.

Skills

Team coordination

Customer service

Time management

Attention to detail

Physical ability

Job description

Overview

Job Overview: As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Job Description

Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Person specification

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.

Benefits

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Hours of work: 0-40 hours per week / Available to work some weekends.

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Company Overview: HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.