Floor Manager, Sora Sky Bar at Malmaison York

Malmaison Hotels; York and North Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hospitality group is seeking a passionate Floor Manager for the Sora Sky Bar in York. In this role, you will ensure exceptional guest experiences while managing and training a large team. Candidates should possess significant high-volume hospitality experience and strong leadership abilities. The position offers a competitive salary of £10 per hour plus TRONC and extensive company benefits, including training programs and wellness initiatives.

Benefits

Heavily discounted staff room rates

Opportunity for career progression

Access to training and development

Healthcare cash plans

Referral scheme

Qualifications

• Experience in a high-volume hospitality setting.
• Strong leadership and people-management skills.
• Ability to stay calm and decisive under pressure.

Responsibilities

• Deliver exceptional guest experience in a high-volume environment.
• Lead the team from the front, providing coaching and support.
• Oversee daily operations, ensuring standards are maintained.

Skills

High-volume hospitality experience

Leadership and people-management

Calm under pressure

Charisma and communication skills

Job description

Floor Manager, Sora Sky Bar at Malmaison York

Employer
Malmaison

Location
York

Salary
Competitive salary plus TRONC, Generous Company Benefits, Training & Development

Closing date
9 Jan 2026

Job Type
Management, Manager

Sector
Hotels

Contract Type
Full Time

Job Details

We are looking for a passionate Floor Manager to join the Sora Sky Bar – a stunning one‑of‑a‑kind bar and restaurant offering an Asian Fusion tapa & cocktail experience. Located on the 7th floor of Malmaison Hotel with views over the Historic Minster, this role promises a proud workplace.

Training is a priority: you will undergo an interactive induction programme, join departmental training, and have access to apprenticeships and further career development.

Although the title is Floor Manager, the role requires a person who isn't afraid to roll their sleeves up and lead from the front. The volume and pace are intense – you must demonstrate you’ve delivered volume in a previous role.

You’ll be a natural at delivering the ultimate guest experience and will have great people skills to manage a large team.

Responsibilities

• Deliver exceptional guest experience in a high‑volume environment.
• Lead the team from the front, providing coaching and support.
• Oversee daily operations, ensuring standards are maintained.
• Take ownership of service delivery during peak periods.
• Manage team scheduling and staffing levels.
• Participate in training and gradually take on financial, stock and wages control responsibilities.

Qualifications

• Experience in a high‑volume hospitality setting.
• Strong leadership and people‑management skills.
• Ability to stay calm and decisive under pressure.
• Willingness to learn financial management, stock and wages control.
• Charisma and communication skills to engage guests and staff alike.

What we offer

• £10 per hour, plus TRONC (approx. £4,000 a year).
• Opportunity to continue your career in a growing brand.
• Fast‑paced, exciting work environment.
• Access to great training and development.
• Generous company benefits.
• Heavily discounted staff room rates at Malmaison, Hotel Du Vin and Frasers Hospitality (rooms from £65 per night).
• Discounted friends & family room rate (50% off best available rate).
• 35% off your bill when dining at our Brasseries and Bistros.
• Fully funded Apprenticeship programmes to support career development.
• High street discounts on a range of shops, experiences, holidays.
• Cycle‑to‑work scheme – save up to 40% on bikes.
• Healthcare cash plans – dental, optical, medical from £5 per month.
• Referral scheme up to £1,500 for bringing in mates.
• Professional uniform at a reasonable cost.
• Wellness & National Campaign Days Calendar (e.g. Pay‑Day Lunches, National Popcorn Day).
• Convenient access to pay via Wagestream (instant access to earnings).
• Complimentary stays on 1st, 3rd and 5th anniversaries with dinner, bed & breakfast.
• Support for neurological conditions as a proud sponsor of The Brain Charity.
• Employee Assistance Programme – free, confidential advice 24/7.

Probationary period benefits

• Private medical healthcare.
• Bonus plan based on clear KPI's.
• Critical illness cover.
• Life assurance.

Our Sustainability Goals

• 100 % of electricity generated from renewable sources, mainly wind farms around the UK.
• Recycling at least 70 % of hotel waste, championed by the Sustainability Council.
• Use of a chemical‑free cleaning system in bedrooms and public areas; enzyme‑based eco‑friendly system for kitchens.
• Volunteering for sustainable charities twice a year on full pay.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.