Floor Manager — Notting Hill Guest Experience Lead

Maison Estelle; City of Westminster; On-site; GBP 33,000 - 53,000; Full time

Job summary

A prestigious hospitality company in Notting Hill, London, is seeking a skilled Floor Manager to enhance the guest journey and oversee daily service. This role requires 1–2 years of supervisory experience and a solid understanding of premium service standards. You will lead a team, manage guest flow, and support front-of-house operations. The role offers competitive earnings of £52,065 per annum, including a base salary and gratuities with various perks to enhance your work-life balance.

Benefits

Biannual company socials

Exclusive staff rates and F&B discounts

Birthday day off

Meals during shifts

Pension and health cash plan

28 days holiday plus bank holidays

Recommend-a-friend bonus scheme

Qualifications

• 1–2 years’ experience in a supervisory or floor management role.
• Excellent knowledge of premium service standards.
• Confident leading a team on the floor and managing guest flow.
• Experience in rota planning and floor operations.

Responsibilities

• Take responsibility for daily service and the guest journey on your section.
• Oversee briefings and table management.
• Support the wider front-of-house team to ensure smooth service.

Skills

Supervisory experience

Knowledge of premium service standards

Team leadership

Rota planning and floor operations

Job description

A prestigious hospitality company in Notting Hill, London, is seeking a skilled Floor Manager to enhance the guest journey and oversee daily service. This role requires 1–2 years of supervisory experience and a solid understanding of premium service standards. You will lead a team, manage guest flow, and support front-of-house operations. The role offers competitive earnings of £52,065 per annum, including a base salary and gratuities with various perks to enhance your work-life balance.