Floor Manager - Heathrow

JD GROUP; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in London is looking for an enthusiastic Floor Manager to take on a junior management role. You will lead a team, ensure exceptional customer service, and help drive sales performance. The ideal candidate should have supervisory experience in a retail environment, strong communication skills, and a passion for developing others. This position offers various benefits including company discounts and development opportunities.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Exclusive retail and hospitality discounts

Access to digital health services

Health cash plans

Professional development courses

Discounted Gym memberships

Opportunities to volunteer

Qualifications

• Previous supervisory or management experience in fast-paced retail or customer-facing environment.
• Passionate about retail with an understanding of current trends and competitors.
• Experience in coaching and development.

Responsibilities

• Ensure the highest level of customer satisfaction through exceptional service.
• Drive team sales and maintain high performance standards.
• Lead and mentor shopfloor team members.
• Maintain a clean and organized shopfloor.

Skills

Supervisory experience in retail

Passion for retail and trends

Coaching and developing skills

Strong communication skills

Attention to detail

Promoting company values

Job description

Role Overview

We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.

Responsibilities

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
• Drive team sales through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
• Ensure that stock replenishment is completed regularly.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day-to-day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role Objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promotor Score.
• Ensure stock accuracy during store Audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.

Skills and Experience

• Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
• Passionate about retail & hold a good understanding of the latest trends and our competitors
• Previous experience of coaching and developing individuals
• Strong communication skills
• Strong attention to detail & ability to maintain high standards on the shop floor
• Promote JD Group values to internal and external stakeholders

Benefits

• Monthly discretionary bonus schemes
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to digital health and well-being services through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance