Floor Manager - Fixed Term Contract (Westfield Stratford)

Arne Clo Ltd; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health cash plan

Life assurance

Staff discount

Cycle to work

Tech scheme

Job summary

ARNE are recruiting for passionate, customer focused individuals to join our team on a fixed term contract. You’ll welcome customers, share our story, and deliver exceptional service at our new pop up store in Westfield Stratford, London.

You will open and close the store, assist with stock, merchandising and training; mentor new team members and help drive sales while maintaining high standards of presentation and store cleanliness.

Qualifications

• Previous retail experience in a supervisory or keyholder role is essential.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Open and close the store and ensure it is secure for trading each day.
• Assist in stock management and visual merchandising.
• Deliver exceptional customer service and engage shoppers to enhance their experience.
• Support the team in achieving sales goals and KPIs.
• Help train and mentor new team members.
• Serve as a shift supervisor in the absence of management.
• Maintain cleanliness and presentation of the store.

Skills

Strong communication

Interpersonal skills

Flexible hours

Proactive

Organisational skills

Job description

ARNE's retail vision is to redefine what shopping feels like. Every space we create embodies our 'less is more' approach, understated yet elevated, blending minimal, high-quality products with a store environment that's anything but average. We're challenging the traditional retail model and setting a new standard where exceptional design, accessible pricing and meaningful customer experiences sit side by side.

Following the incredible success of our flagship store at Liverpool ONE, we're continuing our exciting retail journey with the launch of a brand-new pop up store in Westfield Stratford, London.

We are therefore looking for passionate, customer focused individuals to join our team on a fixed term contract basis.

You’ll be the face of ARNE, welcoming customers, sharing our story, and delivering exceptional customer service! If you’re passionate about fashion, enjoy delivering excellent customer experiences, and want to be part of a brand that's redefining retail, this is your opportunity to make an impact and help shape the future of ARNE.

• Open and close the store, ensuring everything is secure and ready for trading each day.
• Assist in managing daily operations, including stock management and visual merchandising.
• Deliver exceptional customer service, engaging with customers to enhance their shopping experience.
• Support the team in achieving sales goals and key performance indicators.
• Help with training and mentoring new team members.
• Act as a point of contact for shift-related issues in the absence of management.
• Always maintain the cleanliness and presentation of the store.

Essential Experience and Skills

• Previous experience in a retail environment, in a supervisory or keyholder role is essential.
• Strong communication and interpersonal skills.
• A keen interest in fashion and retail.
• Ability to work flexible hours, including weekends and holidays.
• Proactive attitude and ability to work independently.
• Strong organisational skills and attention to detail.

• We are proud to be recognised as a Medium sized Sunday Times Best Place to Work for 2024
• 32 Days Holiday (including Bank Holidays) + your Birthday off
• Holidays increasing up to 36 days with service
• Generous staff discount & uniform allowance
• Annual and quarterly bonus schemes based on company performance
• Health Cash Plan from day one
• Life assurance paying 5x annual salary from day one
• Discounted marketplace with money off/cash back from 100's of places
• Employee Assistance Programme
• Cycle to Work Scheme
• Tech Scheme

ARNE are an equal opportunities employer. We believe that diverse people bring different skills and are committed to ensuring our business support the needs of potential colleagues from Ethnic Minority backgrounds and colleagues who may be disabled or neurodiverse. We are committed creating a great place to work through diversity and inclusivity and we strongly encourage applications from candidates from all backgrounds to join our growing team.