Floor Manager (Coach) - Leeds Trinity

Nike; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports retail company in Leeds is seeking a Floor Manager to enhance consumer experience and drive sales. You will lead a team in achieving high standards of service while ensuring efficient store operations, including inventory and promotional campaigns. The ideal candidate has extensive customer service experience, excellent coaching abilities, and is flexible with scheduling. This role offers competitive compensation and a supportive team culture.

Benefits

Competitive compensation and benefits

Quarterly performance-based bonus

Diversity, Equity & Inclusion support

Employee discounts

Qualifications

• Four years customer service and/or retail experience, with at least one year as a Floor Manager.
• Demonstrated ability to lead and innovate.
• Flexible with scheduling and available for retail hours.

Responsibilities

• Coordinate and motivate the department's employees.
• Support daily business operations to achieve sales targets.
• Ensure compliance with NIKE standards and guidelines.

Skills

Customer service

Team coaching and development

Effective communication

Sales techniques

Job description

NIKE Store Leeds Trinity is looking for a Floor Manager (Coach) to join our team and provide world‑classservice to the consumer:

What you bring

Join the NIKE, Inc. team! As a Coach, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for our consumers. You will coordinate, coach, and motivate the employees in your department while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our coaches specialize in one business area but will support cross‑functionally:

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get

• One of the best compensation and benefits packages in the industry
• Opportunity for quarterly performance‑based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry
• Generous online and in‑store employee discounts and a brand‑new NIKE outfit for you to sport with your teammates on the sales floor

Qualifications

• Four years customer service and/or retail experience, at least one of those years in a Floor Manager function
• Ability to coach and develop a strong team
• Effective communicator, brand ambassador, and innovative leader
• Demonstrated ability to apply product sales techniques
• Flexible with scheduling and available to work retail hours (40 hours), which will include day, evening, weekends, and/or holidays, based on department and store/company needs

Apply now online

We are waiting for you!

*Relocation is not currently available for this vacancy