Floor Manager (Coach) Durham

Nike; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

Une entreprise de vêtements de sport recherche un Coach pour superviser une équipe de vente dans un environnement dynamique. Vos tâches incluent la gestion quotidienne des activités, l'amélioration de l'expérience client et la formation des employés. Une passion pour le sport et une expérience en vente sont requises.

Benefits

Salaire attractif

Bonus mensuels

Réductions pour employés

Paquet d'avantages attractif

Opportunités de développement

Environnement dynamique

Qualifications

• Expérience en vente et/ou leadership.
• Excellente maîtrise de l'anglais (écrit et parlé).
• Capacité à coacher et développer une équipe solide.

Responsibilities

• Fournir un excellent service à la clientèle.
• Gérer l'équipe et motiver les employés.
• Atteindre des objectifs de vente.

Skills

Service clientèle exceptionnel

Leadership

Communication

Flexibilité

Job description

Rejoignez l'équipe NIKE, Inc.

Loin de se contenter d'équiper les plus grands athlètes mondiaux, NIKE, Inc. explore les potentiels, abolit les frontières et repousse les limites du possible. L'entreprise recherche des personnes capables d'évoluer, de réfléchir, de rêver et de créer. L'épanouissement de sa culture repose sur son ouverture à la diversité et sur sa façon d'encourager l'imagination. La marque a besoin de personnes talentueuses, de leaders et de visionnaires. Chez NIKE, Inc., chacun contribue, par ses compétences et sa passion, à jouer un match difficile en constante évolution.

Travailler dans la vente, c'est être le visage de NIKE, Inc. En accordant une attention constante à la connaissance des produits et au service client, les équipes de vente de Nike offrent chaque jour aux clients de précieuses expériences. De Shanghai à San Francisco, chaque magasin possède une perspective unique et renferme une exaltante communauté de passionnés de sport et de style. Une carrière dans la vente chez Nike impose de faire preuve de créativité et d'ambition, tout en offrant la possibilité de progresser aux côtés des meilleurs athlètes, coéquipiers et partenaires de vente du secteur.

NIKE Retail Careers

NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders and visionaries. At NIKE, Inc. everyone contributes their skills and passion to a constantly changing, challenging game.

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions : a store manager is called "Head Coach", an assistant store manager is called "Assistant Head Coach", a floor manager is called "Coach", a team leader is called “Lead“ and a sales assistant is called "Athlete".

Join the NIKE, Inc. team!

As a Coach you are :

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE’s initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ

More specifically, our store structure consists of the 3 Coach roles below :

COMMERCIAL

• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieve brand standards
• Working alongside departments leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store.
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders

ATHLETE EXPERIENCE

• Ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team Engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership, you will oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with store team to implement & maintain a positive NIKE culture

CONSUMER EXPERIENCE

• Leading by example and the delivery of our sales floor service and bring the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects consumer service including digital service enablers
• Completing specific training and share completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

What you get :

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive Benefits Package, Pension & Share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments

What you bring :

• A passion for NIKE and / or love of sport
• Some experience in retail and / or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

NIKE, Inc. est une entreprise en pleine croissance cherchant à intégrer à son équipe des personnes capables de se développer avec elle. Nike offre un généreux programme de rémunération globale, un environnement de travail décontracté, une culture variée et inclusive et une atmosphère dynamique propice au développement professionnel. Quels que soient le site ou le poste, les employés de Nike partagent tous la même mission stimulante : apporter inspiration et innovation aux athlètes du monde entier.

NIKE, Inc. s'engage à embaucher un personnel diversifié. Les candidats qualifiés seront considérés sans tenir compte de leur origine, couleur de peau, religion, sexe, nationalité, âge, orientation sexuelle, identité de genre, expression de genre, statut de vétéran ou handicap du monde entier.