Floor Manager (Coach)

NIKE, Inc.; Essex; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading athletic brand in England is seeking a retail team leader to manage store operations, lead team members, and deliver exceptional consumer service. The ideal candidate will have retail experience, strong leadership skills, and a passion for sports. This position offers opportunities for career advancement and a competitive benefits package.

Benefits

Attractive salary

Monthly bonuses

Employee discounts

Attractive benefits package

Regular training opportunities

Access to sports activities

Qualifications

• Experience in retail or leadership roles.
• Very good command of English (written and spoken).
• Ability to coach and develop a team.

Responsibilities

• Deliver exceptional consumer service and brand experience.
• Lead and motivate department employees.
• Manage daily business and inventory processes.
• Partner with senior leadership for hiring and onboarding.

Skills

Exceptional consumer service

Leadership and team coaching

Communication

Flexibility for shifts

Job description

Responsibilities

• Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
• Leading, coaching and motivating the employees in your department and ensuring an excellent work atmosphere
• Managing the daily business in your department to reach sales targets (incl. digital services, visual merchandising, salesfloor)
• Identifying and improving areas based on feedback given by consumers
• Being a brand ambassador for NIKE's initiatives including training your team
• Ensuring that the store complies with all NIKE standards and guidelines
• Cooperating with your business partners across stores and HQ
• Leading a team who can deliver efficient receiving of product, inventory accuracy to visual presentation standards
• Ensuring the smooth process of all inventories warranting our sales floor is always full, presentable and achieves brand standards
• Working alongside department leads who will oversee the individual components (product receiving and visual presentation) whilst you will be responsible for the overall product journey in store
• Being responsible for monthly initiative launches
• Using our reporting tools to make the best commercial decisions
• Achieving accurate inventory to fulfill digital orders, ensuring the team is equipped to deliver the highest quality athlete experience (Purpose)
• Leading team engagement on NIKE Community Ambassador activities
• Partnering with senior store leadership to oversee the hiring processes including onboarding
• Being responsible for store scheduling
• Working collaboratively with the store team to implement and maintain a positive NIKE culture, leading by example and the delivery of our sales floor service, and bringing the consumer journey to life
• Ensuring the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers
• Completing specific training and sharing completion with athlete services
• Using data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership

Qualifications

• A passion for NIKE and/or love of sport
• Experience in retail and/or leadership positions
• Very good command of English language (written and spoken)
• Experience and competency in serving exceptional consumer service
• Ability to coach and develop a strong team
• Strong focus on communication
• Flexibility to work in shifts and on weekends

Benefits

• Attractive salary that evolves with the market and experience
• Opportunity on receiving monthly bonus payments
• Attractive online and in-store employee discounts
• Attractive benefits package, pension & share scheme
• Exciting development and career opportunities
• Regular training on leadership, sales and products
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
• Staff dress to represent NIKE and foster our team spirit
• Access to sports activities
• Opportunities to participate in unique NIKE moments