Floor Manager
The Conduit
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Benefits offered by this job
Job summary
Nettle, a rooftop restaurant at The Conduit in Covent Garden, opens mid September 2026, blending seasonal produce with British craftsmanship. As Floor Manager you will lead service on the floor, manage flow, coach the team and partner with management to deliver exceptional guest experiences.
You’ll collaborate with the Kitchen, Bar and Reservations teams to ensure seamless operations. This hands-on role requires a calm, decisive leader who can drive standards, upsell opportunities and uphold
Qualifications
- Experience in a supervisory or floor management role.
- Strong understanding of restaurant service and operations.
- Able to lead a team in a fast-paced environment.
- Excellent communication and organisational skills.
- Passion for hospitality and guest experience.
Responsibilities
- Take full ownership of the floor during service, ensuring smooth and efficient operations
- Lead and direct the team, managing pace, priorities and service flow
- Be visible on the floor, engaging with guests and supporting the team
- Ensure all areas are service-ready and maintained throughout the shift
- Deliver a consistently high standard of guest experience
- Build strong relationships with members and guests, recognising preferences
- Proactively manage guest feedback and resolve issues effectively
- Ensure service standards are maintained and improved throughout service
- Lead and support front of house team members during shifts
- Run pre-service briefings and communicate key information clearly
- Work alongside Guest Relations Manager to ensure smooth reservations process, and managing turns
- Provide real-time coaching and feedback during service
- Support the development of Supervisors and junior team members
- Act as a key link between the team and management
- Ensure all service areas are organised, stocked and ready
- Maintain coordination between front of house, kitchen and bar teams
- Support opening and closing procedures
- Ensure adherence to SOPs, checklists and company standards
- Assist with rota execution and team deployment during shifts
- Drive upselling and revenue opportunities through the team
Skills
Tools
Job description
Nettle is a new rooftop restaurant at The Conduit in Covent Garden, opening Mid September 2026
Guided by the British landscape, Nettle celebrates exceptional seasonal produce, transforming carefully sourced ingredients into thoughtful, unexpected dishes. Rooted in sustainability, provenance and craftsmanship, the restaurant champions the very best of the British Isles through a menu that respects nature, embraces seasonality and creates memorable dining experiences.
More than just a restaurant, Nettle is a place where members and guests come together over exceptional food, warm hospitality and meaningful conversation. Every detail reflects our belief in honouring nature's ingredients while delivering a refined yet welcoming experience.
Nettle is a collaboration between The Conduit and Levy UK.
The Floor Manager is responsible for leading service on the floor and ensuring the smooth, efficient and high-quality delivery of the guest experience.
This is a hands-on role, acting as the operational lead during service — managing flow, supporting the team and maintaining standards, while working closely with management to drive performance.
- Take full ownership of the floor during service, ensuring smooth and efficient operations
- Lead and direct the team, managing pace, priorities and service flow
- Be visible on the floor, engaging with guests and supporting the team
- Ensure all areas are service-ready and maintained throughout the shift
- Deliver a consistently high standard of guest experience
- Build strong relationships with members and guests, recognising preferences
- Proactively manage guest feedback and resolve issues effectively
- Ensure service standards are maintained and improved throughout service
- Lead and support front of house team members during shifts
- Run pre-service briefings and communicate key information clearly
- Work alongside Guest Relations Manager to ensure smooth reservations process, and managing turns
- Provide real-time coaching and feedback during service
- Support the development of Supervisors and junior team members
- Act as a key link between the team and management
- Ensure all service areas are organised, stocked and ready
- Maintain coordination between front of house, kitchen and bar teams
- Support opening and closing procedures
- Ensure adherence to SOPs, checklists and company standards
- Assist with rota execution and team deployment during shifts
- Support efficient labour deployment during service
- Drive upselling and revenue opportunities through the team
- Assist with stock control (linen, glassware, crockery, etc.)
- Support accurate cash handling and end-of-day procedures
- Ensure compliance with health & safety, food hygiene and licensing regulations
- Maintain high standards of cleanliness and organisation
- Ensure correct use of systems (POS, reservations, scheduling tools)
- Report maintenance or operational issues promptly
- Work closely with Assistant Restaurant Manager and Restaurant Manager
- Support cross-functional collaboration across kitchen, bar and FOH
- Contribute to a positive, inclusive and high-performing team culture
- Represent the values of Birchwood, The Conduit and Levy
- Experience in a supervisory or floor management role
- Strong understanding of restaurant service and operations
- Confident leading a team in a fast-paced environment
- Excellent communication and organisational skills
- Passion for hospitality and guest experience
- Proven experience as a Floor Manager, or FOH lead in a high end or high volume restaurant
- Confident and positive approach to customer service
- Good understanding of service flow around theatre or timed dining experiences
- Good understanding reservation and booking systems (e.g SevenRooms)
- A collaborative spirit, willing to lead, support, and work closely with the team
- Confident and decisive leader
- Strong organisational and multitasking skills
- Calm and solutions-focused under pressureHighly present and engaged on the floor
- Positive, proactive and team-oriented
- Interest in modern British food, wine, and cocktails; WSET Level 1 or similar is a bonus
- A meticulous eye for detail and a commitment to excellence at every level
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Meals on duty
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
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