Floor Lead (Full-time)

Mejuri; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading jewelry retailer in Greater London is seeking a Floor Lead to support the store leadership team. The role involves championing exceptional customer service, managing sales floor operations, and coaching the team. Candidates should have experience in high-volume retail and possess excellent organizational and critical thinking skills. This position requires standing for long periods and occasional work during non-standard hours. Comprehensive benefits and a supportive work environment are offered.

Benefits

Comprehensive medical and dental benefits

Parental leave salary top-up

Generous product discount

Qualifications

• Experience in a high volume retail environment.
• Ability to stand for 8 hours and lift 50 lbs.
• Must be able to work outside of regular hours on occasion including evenings, weekends & holidays.

Responsibilities

• Champion exceptional customer service standards.
• Manage sales floor operations and coaching.
• Support operational workflows and uphold standard operating procedures.
• Analyze key performance indicators alongside Visual Lead.
• Drive business through clienteling and building customer relationships.

Skills

Adaptability

Excellent organization skills

Critical thinking

Customer service

Job description

The Role

The Floor Lead is a valuable member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. The Floor Lead maintains a strong presence on the sales floor has outstanding people skills and champions Mejuris values. A true team player with a can-do attitude that motivates the team on a daily basis.

Customer Experience

• Enabling a memorable and personalized customer service experience that focuses on building a connection to the Mejuri brand and strives to exceed customer expectations.
• Expertly executes and coaches others to execute our Selling Programs.
• A product expert remain informed and knowledgeable of all Mejuri products and latest launches.
• Assist the team with implementing various customer-centric campaigns and maintaining relationships

Sales

• Positively ensure all KPIs within the business are consistently achieved. Take ownership of delivering strong results; focusing on team and individual goals.
• Maintain operational processes that have a positive impact on sales decrease spend and enhance the business.
• Supports the management team to ideate and develop new sales opportunities to drive traffic and engage with our clients
• Drive business through clienteling sourcing new customers and fostering existing customer relationships.
• Manage sales floor operations coaching and providing feedback in the moment to support to the sales team.
• Provide critical insights and make recommendations daily.

Operations

• Responsible to support all operational workflows & uphold our standard operating procedures including but not limited to : opening / closing the store managing merchandise sales floor management and employee management & ensuring all business requirements are achieved each day.
• Support all transaction types within our OMNI business including purchases returns exchanges phone sales BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
• Manage inventory tasks including but not limited to shipping & receiving inventory transfers etc.
• Work with store management to identify any opportunities to improve the daily operations of the store (ie. systems tools processes).
• Ensure physical store maintenance is upheld 10 / 10.

Visual Merchandising

• Partner with the Visual Lead to analyze key performance indicators and monitor stock levels to create a productive sales environment and determine actions steps to improve sell-through.
• Provide support to Visual Lead during implementation of retail campaigns.
• Follow up with execution deadlines for key VM initiatives to ensure deliverables are met in a timely manner.
• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools to the Visual Lead.
• Provide feedback to Visual Lead relating to gaps and opportunities.

What you’ll bring to the team

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly
• Excellent organization and analytical skills
• Critical thinking ability - identify potential challenges and develop action plans
• Physical requirements : Ability to stand for 8 hours lift 50 lbs.
• Must be able to work outside of regular hours on occasion including evenings weekends & holidays.

Benefits at Mejuri

• Comprehensive medical and dental benefits including mental health coverage and generous personal and sick days for our full-time employees. We also offer bereavement leave including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80% as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.
• Internal coaching department and learning and development to support career growth and plans for everyone.
• A generous product discount!

Mejuri Values

FIND A WAY We break down problems into manageable steps explore creative solutions daily learn from failure and adapt quickly

RAISE THE BAR We share constructive feedback openly continuously improve personal and team performance collaborate and challenge for better outcomes

CUSTOMER OBSESSED We actively listen to customer feedback make decisions that impact customers positively continuously refine product service or customer interactions

EMPOWERED OWNERS We proactively address cross team challenges willingly tackle any task big or small take initiative and lead by example

JUST DO IT We make informed decision quickly encourage experimentation and learning encourage thoughtful risk taking embrace change and stay adaptable

HUMILITY We acknowledge team contributions before self acknowledge and learn from mistakes maintain an open and receptive mindset and promote a respectful work environment

CURIOSITY We seek out new challenges daily ask questions to understand deeply reimagine and innovate to drive progress

DRIVE RESULTS set clear goals and prioritize tasks focus on high impact activities daily monitor progress through clear metrics stay persistent and solution orientated

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race ancestry colour place of origin religion gender gender identity national origin citizenship age disability sexual orientation family status or marital status or any other protected category recognized by provincial or federal laws.

Should you require any accommodation please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance requests for information in accessible alternative formats or to report any accessibility problems please share in your application.

Key Skills

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• Bid Management
• Inventory Management
• Embedded C

Employment Type: Full-Time

Experience: years

Vacancy: 1