Floor Lead: Elevate Customer Experience & Sales

Hollister Co. Stores; Ashford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company in Ashford is seeking a Key Lead to ensure exceptional in-store customer experiences. As part of the store leadership team, you will provide guidance to associates and drive performance through customer satisfaction. The ideal candidate should have at least 1 year of retail experience, be customer-focused, and demonstrate strong interpersonal skills. This role offers flexible scheduling and opportunities for career advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• No supervisory/management experience is required.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Act as Floor Supervisor, providing guidance and coaching.
• Drive store performance on the floor through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability / Flexibility

Multi-Tasking

Work Ethic

Applied Learning

Education

High School Diploma / G.E.D. equivalent

Job description

A leading retail company in Ashford is seeking a Key Lead to ensure exceptional in-store customer experiences. As part of the store leadership team, you will provide guidance to associates and drive performance through customer satisfaction. The ideal candidate should have at least 1 year of retail experience, be customer-focused, and demonstrate strong interpersonal skills. This role offers flexible scheduling and opportunities for career advancement.