Floor Lead: Customer Experience & Team Coach

ABERCROMBIE AND FITCH; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading apparel retailer in the City Of London is seeking a Key Lead to ensure quality in-store experiences. This role involves acting as a Floor Supervisor to guide associates, enhance customer satisfaction, and drive store performance. Ideal candidates should have retail experience and be capable of multitasking in a dynamic environment. Competitive compensation includes a quarterly bonus and flexible schedules.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Opportunity to Become a Brand Affiliate

Training and Development

Qualifications

• At least 1 year of retail experience is preferred.
• No supervisory/management experience is required.

Responsibilities

• Ensure customers receive quality in-store experience.
• Act as the Floor Supervisor, providing guidance to associates.
• Drive store performance through customer experience.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Poise

Ambition

Multi-Tasking

Applied Learning

Work Ethic

Omni Channel Services

Education

High School Diploma/G.E.D. equivalent preferred

Job description

A leading apparel retailer in the City Of London is seeking a Key Lead to ensure quality in-store experiences. This role involves acting as a Floor Supervisor to guide associates, enhance customer satisfaction, and drive store performance. Ideal candidates should have retail experience and be capable of multitasking in a dynamic environment. Competitive compensation includes a quarterly bonus and flexible schedules.