Floating Support Worker

Nightingale Hammerson; Tees Valley; On-site; GBP 25,000; Full time

Job summary

A leading support services charity is looking for a Floating Support Worker in Tees Valley to provide trauma informed support to adults facing homelessness and complex needs. The role involves building trust, advocating for clients, and coordinating with service providers to deliver high-quality support. Candidates should have strong communication skills and a commitment to inclusive practices. This is a permanent position with a comprehensive benefits package including tailored training and development, competitive salary, and flexible working options.

Benefits

Tailored training and development

Flexible working options

26 days annual leave, rising with service

Pension scheme with employer contributions up to 7%

Employee Assistance Programme with 24/7 GP access

Discounts across retail, travel, food, fitness and more

Cash health plan for you and your family

Death in service benefit

Access to legal and practical support

Qualifications

• Experience engaging with adults facing complex needs, including homelessness.
• Ability to build trust and provide person-centered support.
• Familiarity with holistic support in community settings.

Responsibilities

• Provide trauma informed support to adults in supported accommodation.
• Help clients sustain tenancies and prevent repeat homelessness.
• Advocate for clients and challenge barriers in local services.

Skills

Engagement with adults facing homelessness

Strong communication skills

Risk assessment skills

Accurate digital record keeping

Trauma informed practices

Job description

Floating Support Worker

This is an opportunity for someone compassionate and driven to make a real impact, supported by training and reflective practice.

Location: Middlesbrough (NE)

Salary: £24,781

Closing Date: 01 February, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

This role focuses on helping adults with complex needs remain securely housed and build stability through proactive, trauma informed support. You’ll form strong, trusting relationships; provide practical guidance around housing, benefits, health and meaningful activities; and work flexibly with SHAP and RSAP providers to keep people engaged and moving forward. Using a strengths based approach and the principles of Acceptance and Commitment Therapy, you’ll help clients increase confidence, resilience and independence while ensuring support is personalised and accessible.

As Floating Support Worker at the new service in Middlesbrough, you’ll collaborate closely with housing, health, substance use and community partners to deliver coordinated, high quality support, advocating for clients and challenging barriers when needed. Accuracy in record keeping, safeguarding awareness, and the ability to problem solve in fast paced community settings are essential. This role suits someone solution driven, compassionate and confident working independently—including occasionally during unsocial hours—while staying grounded in dignity, inclusion and client led practice.

In this role, you will:

• Provide trauma informed, person centred support to adults with complex needs in supported accommodation.
• Build trust and engage flexibly to help clients sustain tenancies and prevent repeat homelessness.
• Support clients with housing, health, finances, benefits and meaningful activities.
• Use ACT based approaches to build resilience, confidence and psychological flexibility.
• Work closely with SHAP/RSAP providers and multi agency partners for coordinated support.
• Advocate for clients and challenge barriers within local services and systems.
• Accompany clients to appointments and maintain accurate, timely records on In Form.
• Uphold safeguarding, professional boundaries and safe lone working practices.

About You

You’ll bring the ability to engage quickly with adults facing homelessness, mental ill health or substance use, using clear communication, focused support planning, strong risk assessment skills and accurate digital record keeping to help people sustain tenancies and access the services they need. Working confidently with accommodation providers and multi agency partners, you’ll adapt your approach to each person, applying trauma informed, strengths based practice with resilience, professionalism and strong safeguarding awareness. We’re looking for evidence of supporting people with complex needs (including lived experience), understanding tenancy risk, practising safe lone working and demonstrating inclusive, solutions focused behaviour in community based settings.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, they will carry out the appropriate Disclosure & Barring Service (DBS) check. Only information that is relevant to the role is looked at, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and applicants are encouraged to discuss any concerns with openly.

About The Organisation

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.