Floating Support Worker

NFP People Limited; Southend-on-Sea; On-site; GBP 28,000; Full time

Job summary

A compassionate homelessness service in Southend-on-Sea is seeking a Floating Support Worker to empower individuals in sustaining their tenancies and improving their wellbeing. The ideal candidate will provide trauma-informed support, manage a diverse caseload, and collaborate with local organizations. Key responsibilities include client assessments, risk assessments, and maintaining accurate case notes. Flexibility in working hours is required. This position offers a fulfilling opportunity to make a positive impact in the community.

Qualifications

• Experience supporting people with complex needs such as trauma and rough sleeping.
• Strong understanding of trauma and psychological safety.
• Knowledge of safeguarding and homelessness pathways.
• Flexibility to work evenings and weekends is required.

Responsibilities

• Provide person-centred, trauma-informed support to clients.
• Conduct assessments and develop SMART support plans.
• Complete trauma-informed risk assessments.
• Collaborate with various stakeholders for holistic support.

Skills

Trauma-informed practice

Building trusting relationships

De-escalation techniques

Community-based caseload management

Good IT and record-keeping skills

Job description

Floating Support Worker

We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence.

Position Details

• Position: Floating Support Worker
• Salary: £28000pa
• Location: Southend-on-Sea
• Hours: Full time, with some evening/weekend flexibility
• Contract: 12-month fixed term
• Closing date: 20th January 2026

About the Job

This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness.

Key Responsibilities

• Providing person-centred, trauma-informed support that promotes dignity, empowerment and psychological safety.
• Carrying out gentle, client-paced assessments and co-producing SMART support and safety plans.
• Offering practical, non-judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities.
• Completing trauma-informed risk assessments and responding appropriately to safeguarding concerns.
• Identifying early tenancy risks and taking proactive steps to prevent homelessness.
• Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations.
• Maintaining accurate, strengths-based case notes and outcomes using internal systems.
• Supporting clients to build confidence through education, training, volunteering and community participation.
• Facilitating group activities that promote belonging, empowerment and psychological safety.
• Caseloads are varied and dynamic, typically up to 30 clients, and you'll work closely with colleagues across the service to ensure holistic, coordinated support.

About You

• You will be someone who brings warmth, patience and a genuine commitment to trauma-informed practice. You'll have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use.
• Strong understanding of trauma, psychological safety and how trauma affects engagement.
• Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits.
• Ability to build trusting relationships with people who may distrust services.
• Skills in de-escalation, grounding techniques and supporting emotional regulation.
• Confidence managing a community-based caseload independently.
• Good IT and record-keeping skills, plus basic numeracy for budgeting and bills.
• A non-judgemental approach to supporting clients with home safety, clutter and cleanliness.
• Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion.
• Flexibility to work some evenings, weekends and bank holidays is required.

About the Organisation

You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values-driven, person-centred and committed to trauma-informed practice, inclusion and long-term recovery.

Other Roles You May Have Experience Of Could Include

Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.