Floating Support Worker

The Riverside Group; Doncaster; On-site; GBP 26,000 - 28,000; Full time

Job summary

A community support organization is seeking a Support Worker in Doncaster. This role involves connecting vulnerable individuals with essential support services, managing financial matters, and maintaining accurate records. Candidates should have experience working with vulnerable groups and a resilient, empathetic nature. With a competitive annual salary and various benefits, this position offers a rewarding opportunity to help others while maintaining flexible working patterns.

Benefits

Competitive pay and generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and development

Qualifications

• Experience working with vulnerable people.
• Experience in delivering structured support.
• Understanding of supporting vulnerable individuals.

Responsibilities

• Provide support to customers in various ways.
• Help manage financial matters and sign up for benefits.
• Maintain accurate records and handle administrative tasks.
• Lead on co-producing bespoke support for customers.

Skills

Empathetic nature

Resilience

Team player

Administrative skills

Job description

Job Title: Support Worker
Contract Type: Permanent
Salary: £26,549.63 (£27,722.51 after 18 months successful performance)
Working Hours: 37.5 Hours per week
Working Pattern: Monday to Sunday 07:30 to 22:00
Location: Garnham House, Doncaster

Application Instructions: If you share our values and are excited about making a significant impact at Riverside, please attach a current CV and covering letter. We recruit to potential, not just skills and experience, so apply even if you don’t meet all essential criteria. We will accept applications from anyone with valid legal permission to work in the UK. We will not sponsor further visas.

The difference you will make as a Support Worker

You will work from one of our supported services providing support to customers in various ways: connecting them with employability coaches and other agencies, helping manage their money, signing up for benefits, and moving onto a more permanent home. Your role will involve boosting confidence, supporting journeys of rebuilding lives, maintaining accurate records, and handling admin tasks. It can be tough but largely rewarding. You need to be resilient, empathetic, and keep work separate from personal life.

About you

• Experience of working with vulnerable people
• Experience of delivering structured support and risk management
• Team player with a caring, empathetic nature and resilient, can‑do attitude; able to work as part of a team
• Understanding of supporting vulnerable people, including own lived experience of homelessness or substance use
• Ability to work flexible hours, including lone working and outside normal office hours

Why Riverside?

We are a housing association with a 90‑year history of revitalising neighbourhoods and supporting communities. With over 75,000 homes across the UK, we offer services from homelessness care to retirement living. Working with us you’ll enjoy:

• Competitive pay and generous pension
• 28 days holidays plus bank holidays
• Flexible working options
• Investment in learning, development and technology
• Wide range of benefits

Diversity and Inclusion at Riverside

We foster an inclusive workplace, valuing diversity and empowering all individuals. Riverside is a Disability Confident Employer and provides a Guaranteed Interview Scheme for disabled applicants meeting minimum requirements.

Applications may close before the deadline, so please apply early to be considered

Role Profile

Supporting Customers

• Lead on co‑producing bespoke support and move‑on plans with stakeholders
• Organise and carry out regular reviews of support and risk plans or follow incidents
• Engage customers to meet agreed outcomes and develop life skills
• Assist customers with day‑to‑day support and tenancy matters
• Identify and promote opportunities for employment, education, and training; support barriers to access
• Signpost customers to external support such as food banks and community resources
• Support customers to be tenancy‑ready for successful move‑on
• Support financial independence through budgeting plans and income maximisation
• Monitor healthcare needs and liaise with professionals
• Empower self‑management of medication
• Lead support initiatives including group work
• Ensure safety by following safeguarding procedures and escalating risks
• Record clear, factual, strengths‑based customer information on the local digital platform

Service Delivery

• Facilitate the referral process and assess potential new customers
• Contribute to housing management service: income collection and tenancy support
• Maintain safe environment by reporting repairs and health & safety concerns
• Clean and prepare rooms as appropriate
• Resolve difficult situations sensitively and informatively
• Develop and maintain local partnerships for holistic support
• Carry out day‑to‑day administration and operational duties

Other Information

• Required flexible hours beyond normal office times
• Required travel to different properties within the area as needed
• Use Lone Worker system when necessary
• Ensure customer safety in line with Riverside policies: health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.
• Deliver role in line with Riverside company values – “Our Riverside Way”
• Participate in team meetings, regular supervision and reflective practice sessions
• Undergo regular training and continuous development to enable safe delivery of role
• Undertake additional duties as required with Line Manager consultation

Person specification

Essential

• Understanding of barriers faced by vulnerable and diverse customer groups with complex needs
• Experience of delivering structured support and risk management
• Team player with caring, empathetic, flexible, resilient, can‑do attitude
• Previous experience positively resolving incidents
• Demonstrate initiative and confidence to act and make decisions
• Competent administrative and IT skills to produce reports and communications

Desirable

• Knowledge of Psychological or Trauma Informed approaches to support
• Experience working in challenging environments with ability to plan, prioritise, organise tasks to achieve results
• Knowledge of current benefit systems
• Experience working in a care and support environment