Floating Support Officer (F/T)

NIFHA - Northern Ireland Federation of Housing Association; United Kingdom; On-site; GBP 24,000 - 28,000; Full time

Job summary

A community-focused housing organization in the Greater Belfast Area is looking for an experienced Floating Support Officer. This permanent full-time position involves delivering vital support services to homeless families and ensuring high-quality service delivery. Candidates must have at least a year’s experience in support services and be adept in developing assessments and working with other agencies. Competitive salary and benefits package offered.

Benefits

Contributory Pension Scheme (19% Employer Contribution)

Annual essential car user allowance

22 to 32 days annual leave based on service

13 customary holidays per annum

Flexible work and family policies

EV Salary Sacrifice Scheme

Qualifications

• Minimum 1 year of experience in support services for individuals or families.
• Minimum 3 years’ experience in relevant support service areas.

Responsibilities

• Deliver a comprehensive floating support service for homeless families.
• Provide high-quality services to Homeless Services clients.

Skills

Experience in providing support services

Developing person-centred needs/risk assessments

Advocating on behalf of individuals

Working in partnership with external agencies

Proficiency with Microsoft Office

Job description

Floating Support Officer (F/T) Ark Housing

• Closing Date: 2 January 2026
• Location: Greater Belfast Area
• Contract: Full time Permanent
• Job Ref: FSO 12/25

*Re-advertisement – Previous applicants will be considered and need not re-apply*

Ark Housing Association is seeking to recruit an experienced and dedicated individual to join the organisation as Floating Support Officer. This position is on a permanent full-time employment basis.

Reporting to Team Leaders and Homeless Services Manager, the postholder will ensure the delivery of a comprehensive floating support service for homeless families and to provide high-quality services to our Homeless Services clients in accordance with the strategic objectives of Ark Housing. Our Homeless Family Service has been developed in partnership with the Northern Ireland Housing Executive (NIHE) and is funded by the Department for Communities (DfC) through the Supporting People Programme.

Applicants must satisfy the following essential criteria:

• Have 1 years’ experience in providing support services to individuals or families

• Have 3 years’ experience in providing support services to individuals or families
• Have 1 years’ experience in:
• Developing person centred needs/risk assessments and support plans
• Advocating on a person’s behalf
• Working in partnership with external agencies
• Working with Microsoft Office

Benefits

• Salary points 18-21 – £24,752 – £27,227 with a Contributory Pension Scheme (NILGOSC), (Currently 19% Employer Contribution). Yearly salary, to include employer pension contribution is equivalent to £29,454.80 – £32,399.57. Salaries are reviewed annually and uplifted in accordance with the Association’s Remuneration Policy.
• This post attracts an annual essential car user allowance of £1,239 (payable in monthly instalments) and mileage is reimbursed at a rate of £0.45p per mile travelled for work purposes.
• 22 days annual leave moving to 27 after 5 years’ service and 32 days after 10 years’ service;
• 13 customary holidays per annum;
• A range of excellent work and family friendly policies;
• Access to an EV (Electric Car) Salary Sacrifice Scheme.

For a confidential discussion regarding this position, please contact our Homeless Services Manager on 02890 752310 or by email to [e-mail].