Flexible Support Officer

A2Dominion Housing Group Ltd; Oxford; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

A UK housing association is seeking a Flexible Support Officer in Oxford to support clients affected by domestic abuse across various services. The role requires excellent communication skills, frontline experience with vulnerable clients, and a UK driving license. This full-time position includes a competitive salary and benefits like 25 days of holiday and a pension contribution.

Benefits

25 days’ holiday (Plus Bank Holidays)

Up to 8% contributory pension

Generous annual allowance for health and lifestyle benefits

Qualifications

• At least a year experience in front line work with victims of domestic abuse or vulnerable clients.
• Driving and access to a vehicle is essential for this role.

Responsibilities

• Deliver tailored support to clients in accommodation and outreach settings.
• Manage referrals and conduct needs assessments.
• Provide guidance on tenancy rights and responsibilities.
• Collaborate with internal teams and external agencies.

Skills

Strong communication and interpersonal skills

Ability to stay calm under pressure

Compassionate and proactive approach

Education

GCSEs (or equivalent)

Tools

Basic IT skills

Job description

Job title: Flexible Support Officer
Location: 6 Collins street, Oxford
Salary: £25,526.00 - £26,869.00 per annum
Contract: Permanent
Working hours: Full Time - 35 hours per week across Monday to Friday
DBS Level: Enhanced
Full UK driving licence and own car essential

About A2Dominion

We are a UK housing association committed to a new vision – providing homespeople love to live in.With over 38,000 homes in management across Londonand southern England, we provide a wide range of homes for social, affordable,and private rent, specialist services, as well ashomesfor sale and sharedownership.

Role overview

As a Flexible Support Officer within our Domestic AbuseService, you’ll play a vital role in supporting clients across refuge, outreach, and helpline services—helping them move forward with safety, independence, and dignity.

Key Responsibilities

• Deliver tailored support to clients in accommodation and outreach settings
• Manage referrals and conduct needs assessments
• Provide guidance on tenancy rights and responsibilities
• Collaborate with internal teams and external agencies including police and health professionals
• Facilitate group work and respond to helpline enquiries
• Advocate for clients and support move‑on to safe housing
• Maintain accurate records and contribute to safeguarding processes

More about you:

• GCSEs (or equivalent)
• At least a year experience in front line work with victims of domestic abuse or vulnerable clients.
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and manage multiple priorities
• Basic IT skills and willingness to learn new systems
• A compassionate, proactive, and collaborative approach
• Driving and access to a vehicle is essential for this role.

Why A2Dominion?

As an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays)
• Up to 8% contributory pension
• In addition, all permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at [e-mail]

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This Vacancy is being managed by Hollie Furness – [e-mail]

Closing date for this role is 14 December 2025, we reserve the right to close this role upon appointment of a successful candidate