Flexible Support Officer

A2Dominion Housing Group Ltd; Oxford; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

A non-profit housing provider in the UK is looking for a Flexible Support Officer to provide vital support to clients affected by domestic abuse. This role involves delivering tailored services, advocating for clients, and working collaboratively with various agencies. Candidates should have GCSEs, experience in frontline work, and strong communication skills. A driving licence is required.

Benefits

25 days holiday plus bank holidays

Up to 8% contributory pension

Flexible working

Annual allowance for health and lifestyle benefits

Qualifications

• Must have at least a year of experience in frontline work with vulnerable clients.
• Strong communication skills are essential for interacting with clients and agencies.
• Willingness to manage multiple priorities effectively.

Responsibilities

• Deliver tailored support to clients in accommodation and outreach settings.
• Manage referrals and conduct needs assessments.
• Provide guidance on tenancy rights and responsibilities.

Skills

Strong communication and interpersonal skills

Ability to stay calm under pressure

Basic IT skills and willingness to learn

Driving and access to a vehicle

Education

GCSEs (or equivalent)

Experience in front line work with victims of domestic abuse

Job description

Flexible Support Officer

Location: North Oxfordshire
Salary: £25,526.00 - £30,900.00 per annum
Type: Permanent
Hours: Full Time - 35 hours per week – Monday to Friday
DBS Level: Enhanced
Full UK driving licence and use of car Monday to Friday

Make a real difference in the lives of those affected by domestic abuse. At A2Dominion, we’re committed to providing homes and services that people love. As a Flexible Support Officer within our Domestic Abuse Service, you’ll play a vital role in supporting clients across refuge, outreach, and helpline services—helping them move forward with safety, independence, and dignity.

Key Responsibilities

• Deliver tailored support to clients in accommodation and outreach settings
• Manage referrals and conduct needs assessments
• Provide guidance on tenancy rights and responsibilities
• Collaborate with internal teams and external agencies including police and health professionals
• Facilitate group work and respond to helpline enquiries
• Advocate for clients and support move‑on to safe housing
• Maintain accurate records and contribute to safeguarding processes

More about you

• GCSEs (or equivalent)
• At least a year experience in front line work with victims domestic abuse or vulnerable clients.
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and manage multiple priorities
• Basic IT skills and willingness to learn new systems
• A compassionate, proactive, and collaborative approach
• Driving and access to a vehicle is essential for this role.

About us

At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at [e-mail].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Becci Zapala. The role closes on Sunday 9 November 2025. We reserve the right to close early upon appointment of the right candidate.