Flexible Part-time Hotel Receptionist

Old Parsonage Hotel; Oxford; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel in Oxford is seeking a flexible part-time Receptionist to provide exceptional guest services, including check-in/out and assisting with luggage. The ideal candidate will possess strong organizational skills, attention to detail, and fluency in English. Benefits include meals on duty, discounts, and opportunities for development. Pay is up to £13.00 per hour, including service charges.

Benefits

Meals on duty

50% discount on food

Up to 700 recruitment incentive

Uniform provided

Employee Assistance Programme

Pension scheme

Paid day off on your birthday

Discounted gym membership

Shopping discounts

Qualifications

• Experience in a similar 5-star hotel environment is beneficial.
• Able to work under pressure and pay attention to details.
• Strong organizational skills, fluent in English, and IT literate.

Responsibilities

• Welcome guests in a friendly manner by telephone or in person.
• Provide information about hotel facilities and services.
• Ensure correct billing and process guest payments during check-in.
• Assist guests with luggage, including manual handling without lifts.

Skills

Attention to detail

Organizational skills

Fluency in English

IT literacy

Job description

We are looking for a flexible part‑time Hotel Receptionist to join our team at the luxurious five star plus Old Parsonage Hotel which is part of The Oxford Collection; a small privately owned group of two luxury 5 hotels and apartments three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles Parsonage Grill, Gees Restaurant & Bar and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme we have 80 bedrooms across three iconic properties in central Oxford with unrivalled views across the city’s beautiful skyline.

• hotels and apartments three restaurants that consists of the Old Bank Hotel the Old Parsonage Hotel 36 St Giles Parsonage Grill Gees Restaurant & Bar and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme we have 80 bedrooms across three iconic properties in central Oxford with unrivalled views across the citys beautiful skyline.

We offer support training and development opportunities to help your career flourish. We believe that investment in each and every one of our collectives is key to the success of our business and the happiness of our customers. As a member of the team we are looking for an exceptional candidate who shares these values.

Duties & Responsibilities

• Welcome our guests in a friendly and accommodating manner by telephone or in person.
• Be equipped with the knowledge to provide information to our guests of all hotel facilities and services our sister hotel and restaurants and relevant local information.
• Provide an expert check‑in / check‑out experience to hotel guests ensuring the correct rates are charged all services are correctly billed and that the guests payments are properly processed.
• Provide informative show‑rounds of the hotel restaurant and private dining.
• Assist guests with luggage (there are no lift facilities in the building therefore a high level of manual handling and use of the stairs are required with this role).

Requirements for the role

• Thrive on welcoming our guests
• Able to work under pressure
• Excellent attention to detail
• Strong organizational skills
• Be fluent in verbal and written English and have strong IT literacy
• A keen willingness to learn
• Experience in a similar 5‑star luxury hotel environment would be beneficial

We are looking for a flexible part‑time Receptionist with an OTE up to 13.00 per hour including non‑contractual service charge (tronc).

Hotel Receptionist Benefits

• Meals on duty
• 50% discount on food within our restaurants
• Up to 700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• Holidays in accordance with the statutory minimum
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards – offering discounted gym membership, high‑street and online shopping discounts, discounted vouchers a cashback card and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.