Flexible Digital IT Service Desk Analyst

OpenTalent; Bradford; On-site; GBP 30,000 - 33,000; Full time

Job summary

West Yorkshire Police is seeking a Digital Service Desk Analyst to deliver high-quality 1st and 2nd line IT support across a complex technology estate, based at Bradford. The role offers a permanent, full-time contract with flexi-time Monday to Friday, excluding bank holidays, and a starting salary of £30,333 rising to £32,613 over 4 years.

You will be the first point of contact for IT incidents, supporting officers, staff and partner agencies, and will troubleshoot across desktops, laptops,

Qualifications

• Experience providing 1st/2nd line IT support.
• Ability to diagnose faults and resolve incidents.
• Strong communication and customer service skills.

Responsibilities

• Provide 1st and 2nd line IT support across desktops, laptops, mobile devices, printers and telephony.
• Log, manage and prioritise incidents and requests in line with SLA/OLA.
• Assist with system upgrades, routine maintenance and knowledge base updates.
• Work with users and internal teams to resolve technical problems.
• Act as a key contact during major incidents and cybersecurity threats.

Skills

IT support

Technical troubleshooting

Customer service

Job description

West Yorkshire Police is seeking a Digital Service Desk Analyst to deliver high-quality 1st and 2nd line IT support across a complex technology estate, based at Bradford. The role offers a permanent, full-time contract with flexi-time Monday to Friday, excluding bank holidays, and a starting salary of £30,333 rising to £32,613 over 4 years.

You will be the first point of contact for IT incidents, supporting officers, staff and partner agencies, and will troubleshoot across desktops, laptops,