Flexible Customer Service Advisor – Healthcare Support

NHS Professionals; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare organization in the United Kingdom is seeking a Customer Service Advisor to support healthcare professionals with shift bookings. This full-time role requires strong customer service experience, effective communication skills, and a proactive approach to problem-solving. The organization offers 27 days of annual leave, employee discounts, and recognition programs, ensuring a rewarding work culture dedicated to excellence in service. Join us to make a meaningful impact in the NHS.

Benefits

27 days annual leave

Employee discount schemes

Life assurance

Pension contributions up to 10%

Wellbeing programme

Qualifications

• Experience in a customer-centric environment is essential.
• Ability to handle high volume inquiries and conflicting priorities.
• Strong written and verbal communication techniques.

Responsibilities

• Respond to queries from workers and support shift booking.
• Establish working relationships with hiring and bank staff.
• Ensure worker's requirements are met or exceeded.

Skills

Customer service experience

Administration experience

Effective communication

Proactive relationship management

Time management

Job description

A prominent healthcare organization in the United Kingdom is seeking a Customer Service Advisor to support healthcare professionals with shift bookings. This full-time role requires strong customer service experience, effective communication skills, and a proactive approach to problem-solving. The organization offers 27 days of annual leave, employee discounts, and recognition programs, ensuring a rewarding work culture dedicated to excellence in service. Join us to make a meaningful impact in the NHS.