Fleet Training Manager – Food & Beverage for Silversea Cruises

V.Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cruise line company seeks a Fleet Training Manager – Food & Beverage to design and implement training programs for their F&B division onboard cruise ships. The role involves ensuring compliance with international safety standards, conducting various training sessions, and developing leadership capabilities among Crew members. Ideal candidates should possess a Bachelor's degree and have 4-5+ years in training or F&B management, with strong communication and organizational skills.

Qualifications

• 4-5+ years in training, learning & development, or F&B management.
• Excellent written and verbal communication skills.
• Proven ability to design and deliver engaging training programs.

Responsibilities

• Design and implement training programs for F&B operations.
• Facilitate onboarding and e-learning sessions.
• Evaluate training effectiveness using feedback.

Skills

Training and development

Leadership skills

Communication skills

Organizational skills

Food safety knowledge

Microsoft Office Suite proficiency

Education

Bachelor's degree in hospitality or related field

Tools

Learning management systems

Job description

Fleet Training Manager – Food & Beverage for Silversea Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Fleet Training Manager – Food & Beverage on behalf of Silversea Cruises. The Fleet Training Manager, Food & Beverage is responsible for designing, delivering, and overseeing training and development programs across the Food & Beverage (F&B) division onboard cruise ships. This role ensures consistency in Core Service Standards, compliance with international regulations, and the ongoing professional growth of Crew members, fostering a culture of continuous learning and excellence at sea.

Key Responsibilities

• Design and implement comprehensive training programs covering all aspects of F&B operations, Core Service Standards, leadership development, compliance, and safety standards.
• Facilitate onboarding programs, classroom sessions, workshops, on-the-job training, and e-learning modules.
• Conduct coaching, mentoring, and train-the-trainer sessions to strengthen leadership capabilities and sustain best practices.
• Support cross-training initiatives to enhance versatility, engagement, and career growth.
• Maintains the master repository of service SOPs, checklists, and venue playbooks.
• Build strong working relationships across departments to foster collaboration and continuous improvement.
• Act as a liaison between shipboard operations and shoreside HR/training teams to align initiatives with organizational priorities.
• Partner with shipboard/shoreside leadership to identify high-potential staff and develop career progression plans as per Food & Beverage Promotion Process.
• Identify training needs through observation, performance reviews, and team engagement.
• Evaluate training effectiveness using feedback, surveys, and performance metrics.
• Drive process improvements and integrate industry best practices.
• Maintain accurate records of training participation, certifications, and compliance metrics.
• Ensure training aligns with international safety and sanitation standards (e.g., USPH, STCW).
• Monitor and evaluate staff performance to ensure consistent service and product quality across all venues, including restaurants, bars, and galleys.

Education/Experience/Qualifications:

• Bachelor's degree in hospitality, Business Administration, Human Resources, or related field preferred.
• 4–5+ years in training, learning & development, or F&B management, with cruise ship or luxury hospitality experience preferred.
• Certifications in training, coaching, or leadership development are an advantage.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and learning management systems.
• STCW or equivalent maritime safety certification (or willingness to obtain).
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to design and deliver engaging training programs; strong presentation, facilitation, and coaching skills.
• Ability to lead, motivate, and inspire multicultural teams in fast-paced environments.
• Strong operational knowledge including service standards, food preparation, cost control, inventory management, and quality assurance.
• Good knowledge of food safety and Public Health standards & procedures.
• Ability to manage multiple tasks and prioritize effectively.
• Positive attitude, team-oriented mindset, and eagerness to learn.
• Familiarity with cruise or luxury hospitality operations is a plus.
• Required to speak English clearly and distinctly.
• Aptitude to read and write English to understand and interpret written procedures, give and receive instructions, and effectively present information and respond to questions from guests, supervisors, and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese preferred but not essential.