Fleet Solutions Customer Support Specialist

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization is seeking a Customer Service Fleet Administrator to join their fast-paced Fleet Solutions team. You will primarily handle customer queries via calls and emails. The ideal candidate will have customer service experience, preferably in a call center, and be proficient in Microsoft Office. Full training will be provided, and the role is office-based. The opportunity offers a salary ranging from £24,937 to £26,598 annually plus bonus.

Qualifications

• Must be confident in handling both inbound and outbound calls.
• Previous experience in a call centre is desirable.
• Academically educated or experienced in customer service/administration.

Responsibilities

• Field incoming calls and manage employee queries via email.
• Handle problems relating to lease cars and insurance.
• Provide contentious information professionally and non-confrontationally.

Skills

Customer service

Call handling

Microsoft Office

Database management

Education

A level/NVQ level 3 or relevant experience

Job description

A healthcare organization is seeking a Customer Service Fleet Administrator to join their fast-paced Fleet Solutions team. You will primarily handle customer queries via calls and emails. The ideal candidate will have customer service experience, preferably in a call center, and be proficient in Microsoft Office. Full training will be provided, and the role is office-based. The opportunity offers a salary ranging from £24,937 to £26,598 annually plus bonus.