Fleet Service Team Leader

Octane Recruitment Ltd; Morton CP; On-site; GBP 31,000; Full time

Job summary

A top recruiting company is seeking a Fleet Service Team Leader in the United Kingdom. You will lead a team in a dynamic fleet operations environment, ensuring customer satisfaction and operational excellence. The ideal candidate will have a proven leadership background and strong communication skills. This role offers a competitive salary of £30,500 with a structured 4-on/4-off pattern, ensuring you have ample time off to recharge.

Benefits

Competitive salary of £30,500

Structured 4-on/4-off rota

Ongoing training and career progression

Opportunity to lead a dedicated team

Qualifications

• Minimum 2 years of leadership experience in related fields.
• Ability to multitask and thrive under pressure.
• Experience with customer service and fleet management.

Responsibilities

• Lead and motivate a team of Fleet Service Advisors.
• Oversee daily operations in a fast-paced environment.
• Monitor call quality and ensure KPIs are met.

Skills

Leadership experience

Communication skills

Problem-solving

Organizational skills

KPI management

Job description

Join Our Team as a Fleet Service Team Leader – Drive Excellence! Location: Alfreton Salary: £30,500 per annum Shift Pattern: 4 days on / 4 days off – 1:00 PM to 12:00 AM Employment Type: Full-Time, Permanent

Are you a natural leader with a passion for fleet operations and delivering outstanding customer service? We’re looking for an energetic and hands‑on Fleet Service Team Leader to join our growing team and play a key role in keeping our fleet running smoothly while exceeding customer expectations.

What You’ll Be Doing:

• Leading and motivating a team of Fleet Service Advisors
• Overseeing daily operations in a high‑volume, fast‑paced contact centre environment
• Monitoring call quality, coaching team members, and driving continuous improvement
• Ensuring KPIs and service standards are consistently met or exceeded
• Handling escalated customer issues calmly and professionally
• Collaborating with other departments to optimise fleet performance and maintenance processes
• Contributing to training, process improvements, and reporting

What We’re Looking For:

• Proven leadership or supervisory experience (minimum 2 years) in customer service, contact centre, fleet management, logistics, or automotive environments
• Excellent communication, interpersonal, and people‑management skills
• Strong organisational skills with the ability to multitask under pressure
• Solid problem‑solving ability and attention to detail
• Experience monitoring performance, delivering feedback, and coaching for improvement
• Comfortable working with targets and KPIs
• Full availability for the rotating 4-on/4-off shift pattern (13:00–00:00)

Why Join Us?

• Competitive salary of £30,500
• Structured 4-on/4-off rota giving you extended time off
• Opportunity to lead and develop a dedicated team
• Ongoing training and clear career progression
• Be part of a vital operation that keeps the UK moving

If you’re ready to step up, lead from the front, and make a real difference every day, we want to hear from you!