Fleet Service Controller

Sprint Recruitment; Cwmbran; On-site; GBP 27,000 - 32,000; Full time

Job summary

A professional recruitment agency is seeking a Fleet Service Coordinator in Cwmbran, South Wales. The role involves managing maintenance scheduling, allocating resources, and serving as the primary contact for key customers. The ideal candidate will have proven experience in service coordination and strong organizational skills. This position offers a salary between £27,000 - £32,000 and requires excellent communication and leadership abilities.

Qualifications

• Proven experience in service coordination, fleet management, or engineering support.
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication skills, leading with empathy while maintaining accountability.
• Knowledge of compliance standards, maintenance planning, and job closure processes.
• Proficiency in systems, Excel, and scheduling platforms.
• A collaborative, structured approach with commitment to fairness and safety.

Responsibilities

• Manage the scheduling and coordination of maintenance activities.
• Allocate technicians, tools, and parts to optimize productivity.
• Act as the primary point of contact for key customers.
• Monitor compliance with health and safety standards.
• Track and analyze KPIs to drive continuous improvement.
• Provide leadership and mentorship to technicians and support staff.

Skills

Service coordination

Fleet management

Organizational skills

Communication skills

Knowledge of compliance standards

Proficiency in Excel

Job description

Overview

FLEET SERVICE CO ORDINATOR

A great opportunity for a Fleet Service Coordinator to join a fantastic group!

Location: Cwmbran, South Wales

Salary: £27,000 - £32,000

Hours: Monday to Friday 08:00 – 17:00

My client, trusted leader in rail, plant, and HGV maintenance, delivering high-quality service and operational excellence to valued clients, are looking for an experienced Fleet Service Controller. Their Key Accounts Department plays a critical role in ensuring that fleets are maintained to the highest standards of safety, compliance, and efficiency.

This pivotal role ensures that maintenance and repair activities are scheduled, resourced, and delivered effectively, while maintaining strong communication with customers and internal teams.

The Role

• Manage the scheduling and coordination of planned and reactive maintenance activities
• Allocate technicians, tools, and parts to optimise productivity and minimise downtime
• Act as the primary point of contact for key customers, providing clear updates and ensuring service satisfaction
• Monitor compliance with health, safety, environmental, and regulatory standards, maintaining accurate records
• Track and analyse KPIs to drive continuous improvement and support departmental profitability
• Provide leadership and mentorship to technicians, apprentices, and support staff, fostering collaboration and professional development

The ideal candidate

• Proven experience in service coordination, fleet management, or engineering support
• Strong organisational skills with the ability to manage multiple priorities effectively
• Excellent communication skills, with the ability to lead with empathy while maintaining accountability
• Knowledge of compliance standards, maintenance planning, and job closure processes
• Proficiency in systems, Excel, and scheduling platforms
• A collaborative, structured approach with a commitment to fairness, safety, and continuous improvement

What we offer

This is an opportunity to play a key role in a growing department where your expertise will directly influence operational performance, customer satisfaction, and business success. You will be part of a professional, supportive team that values accountability, innovation, and excellence.

If this role sounds like the job for you, please send your CV to Danica Baker at Sprint Recruitment.