Fleet Service Advisor

Octane Recruitment Ltd; Morton CP; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Fleet Service Advisor to join their contact centre. The role involves delivering excellent customer service, managing fleet-related enquiries, and coordinating with suppliers. Ideal candidates will have previous experience in a similar role, strong communication skills, and proficiency in Microsoft Excel. This position offers a salary of £28,000 with excellent benefits and career progression opportunities.

Benefits

Pension scheme enrolment

Healthcare scheme

Cycle to work scheme

Recruitment incentive awards

Increased holiday entitlement with service

Free onsite parking

Qualifications

• Previous experience as a Fleet Service Advisor, Contact Centre Advisor, or in a customer service role.
• Flexible and professional approach to work.
• Willingness to work alternate shifts or occasional weekends when required.

Responsibilities

• Deliver excellent customer service as the first point of contact for all fleet-related enquiries.
• Handle inbound and outbound calls, emails, and online requests promptly and professionally.
• Manage emergency breakdowns, general defects, and compliance events.

Skills

Excellent communication skills

Organisational skills

Strong IT knowledge

Ability to prioritise

Professionalism

Tools

Microsoft Excel

Job description

Fleet Service Advisor (Contact Centre)

Location: Alfreton

Salary: £28,000 + excellent benefits & career progression

Working Hours: Monday – Friday

05:30 AM – 14:30 PM

10:00 AM – 19:00 PM

Flexibility required: Working days may occasionally move to weekends or alternate shifts to support business needs.

Key Responsibilities

• Deliver excellent customer service as the first point of contact for all fleet-related enquiries.
• Handle inbound and outbound calls, emails, and online requests promptly and professionally.
• Manage emergency breakdowns, general defects, and compliance events.
• Liaise with suppliers and workshops to arrange repairs and maintenance.
• Keep customers informed throughout each case and maintain accurate records.
• Work closely with your team of Fleet Service Advisors to meet departmental goals.

Ideal Candidate

• Previous experience as a Fleet Service Advisor, Contact Centre Advisor, or in a customer service role.
• Excellent communication and organisational skills.
• Strong IT knowledge, particularly Microsoft Excel.
• A flexible and professional approach to work.
• Ability to prioritise and work calmly under pressure.
• Willingness to work alternate shifts or occasional weekends when required.

Benefits

• Pension scheme enrolment
• Healthcare scheme
• Cycle to work scheme
• Recruitment incentive awards
• Increased holiday entitlement with service
• Free onsite parking

If you’re ready to take the next step in your career as a Fleet Service Advisor, this is the perfect opportunity to join a company that values training, progression, and employee satisfaction.

Apply today – all applications are handled confidentially, and we’ll contact you before submitting your CV to the client.