Fleet Service Advisor

Octane Recruitment; Hilcote; On-site; GBP 60,000 - 80,000; Full time

Job summary

A Fleet Management company based in Alfreton is seeking a Fleet Service Advisor. This role involves providing exceptional customer service, managing inquiries, and effective communication. The position offers a unique schedule of four days on and four days off, along with excellent career progression opportunities. The ideal candidate should have customer service experience and be proficient in Microsoft applications.

Benefits

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Qualifications

• Experience in a contact centre or retail/sales environment.
• Ability to manage and respond to customer inquiries professionally.
• Excellent communication, especially via phone and email.

Responsibilities

• Provide excellent standards of customer service.
• Understand and demonstrate customer care skills.
• Handle all internet, email, and phone inquiries.
• Manage and log incoming email inquiries.

Skills

Customer service experience

Excellent communication skills

Good listening skills

IT skills and understanding of Microsoft packages

Job description

Vacancy - Fleet Service Advisor (Contact Centre)

Location - Alfreton

Salary - £25,375 plus great career progression, with a unique working schedule where you only work for half of the year!

Working hours - 4 days on 4 days off, 2 shifts, 6am-5pm, and 1pm till midnight. We can accommodate a permanent 6am-5pm schedule for the right person.

Job Overview

Do you want to work for a well-established Fleet Management company that prides itself on staff retention, progression, and training? We are looking for someone to hit the ground running as a Fleet Service Advisor.

Company Benefits

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking

Key Responsibilities

• Personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email, and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond, and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs

Requirements

• Customer service experience - within a contact centre or retail/sales
• Ability to deal with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend or on-site or arrange for booking into workshop, managing cases from start to finish
• Ability to prioritise and identify services required for warranty, damage
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout
• Understanding compliance importance
• Excellent communication skills - via phone and email
• Ability to adapt and work well with people
• Well-spoken and uses professional and polite mannerisms
• Good listening skills
• Dedication - longevity and/or progression within the company
• Good IT skills and understanding of Microsoft packages, particularly Excel

If this role is of interest to you, please submit your application, and we will discuss the position and your CV.

Please note all applications will be strictly confidential, and we won't send your CV out without talking with you first.

Octane Recruitment is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive recruitment process.