Fleet Service Advisor

Octane Recruitment Ltd; Higham; On-site; GBP 26,000; Full time

Job summary

A well-established Fleet Management company in Alfreton seeks a Fleet Service Advisor. With a competitive salary of £25,375, this position involves providing exceptional customer service and effective case management. Successful candidates will have previous experience in customer service, excellent communication skills, and proficiency in IT, especially Microsoft Excel. This role offers great career progression, working only half the year with flexible shifts.

Benefits

Enrolment into Pension Scheme

Healthcare Scheme

Cycle to work scheme

Recruitment Incentive Awards

Increased holiday with service

Free onsite Parking

Qualifications

• Minimum experience in a contact centre or retail/sales environment.
• Excellent communication and IT skills are essential.
• Ability to prioritize customer needs and manage cases effectively.

Responsibilities

• Provide excellent customer service standards.
• Manage internet, email, and phone inquiries.
• Keep reports and call logs updated efficiently.

Skills

Customer service experience

Excellent communication skills

Ability to adapt

Good IT skills

Good listening skills

Tools

Microsoft Excel

Job description

Vacancy – Fleet Service Advisor (Contact Centre)

Location – Alfreton Salary – £25,375 plus great career progression, you only work for half of the year! Working hours – 4 days on 4 days off, 2 shifts, 6am-5pm, and 1pm till midnight (we can accommodate a perm 6am -5pm for the right person)

Reference – 29113

Do you want to work for only half the year! Working for as well-established Fleet Management company, one who prides itself on staff retention, progression, and training? My client is looking for someone to hit the ground running with being a Fleet Service advisor for such a big company in Alfreton. If this is an interest of yours please apply today!

Company benefits

• Enrolment into Pension Scheme
• Healthcare Scheme
• Cycle to work scheme
• Recruitment Incentive Awards
• Increased holiday with service
• Free onsite Parking

Key Responsibilities

• To personally provide excellent standards of customer service
• Understand and demonstrate tremendous customer care and rapport building
• Display good listening skills to identify customer needs
• Deal with all internet, email and phone enquiries
• Confidently make and answer calls in a professional manner whilst adhering to company policies and following best practice
• Work as part of a team to achieve personal and department objectives
• Manage, respond and log all incoming email enquiries on appropriate systems
• Keep and update reports and call logs

Requirements

• Customer service experience – within a contact centre or retail / sales
• Customers first contact
• Dealing with emergency breakdowns and general defects/compliance events
• Liaising with various suppliers to attend or on site or arrange for booking into workshop, managing cases from start to finish.
• Ability to prioritise and identify services required for warranty, damage.
• Chasing updates and keeping accurate records of all calls and notes, keeping customer updated throughout.
• Understanding compliance importance
• Excellent communication skills – via phone and email
• Ability to adapt and work well with people
• Well-spoken and uses professional and polite mannerisms
• Good listening skills
• Dedication – longevity and / or progression within the company
• Good IT skills and understanding of Microsoft packages particularly Excel

If it is something that you’re looking for then please submit your application and we’ll discuss the role and your CV.

Please note all applications will be strictly confidential and we won’t send your CV out without talking with you first.

Consultant: William Olivier – Octane Recruitment

MDLOJ