Fleet Management Strategic Customer Account Manager

Northgate plc; Tees Valley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading fleet management company in the UK is seeking a Fleet Management Strategic Customer Account Manager to enhance customer relationships and oversee service delivery. The role requires proven experience managing significant customer accounts and offers competitive salary and benefits, along with opportunities for professional growth in a diverse workplace.

Benefits

Competitive salary and generous bonus

24 days annual leave, increasing with service

Employer pension contributions of 5%

Free life assurance

Wellbeing support services

Exclusive vehicle-leasing schemes

Qualifications

• Proven experience managing strategic customer accounts up to £15m.
• In-depth knowledge of fleet management processes.
• Excellent communicator with decision-makers.

Responsibilities

• Act as the single point of contact for key customer accounts.
• Ensure high-quality service delivery for strategic customers.
• Monitor fleet performance and drive efficiencies.

Skills

Customer account management

Fleet management knowledge

Communication skills

Data analysis

Motivated and target-driven

Tools

Microsoft Office

Job description

Northgate Fleet Management is experiencing strong growth, and we are looking for an exceptional person to support the continued expansion of our customer base and fleet. A new opportunity has arisen for a Fleet Management Strategic Customer Account Manager to work with some of our key large-scale customers. As a Fleet Management Strategic Customer Account Manager, you'll be the single point of contact for Northgate's largest customer accounts, working closely with our Sales and Operations teams to deliver exceptional fleet management services. You'll take ownership of Service Level Agreements, advise on fleet efficiencies, and ensure consistent, high-quality service delivery to strategic customers. In this role, you will build strong, lasting relationships that deliver significant benefits for both the customer and the Group.

• Proven experience managing strategic customer accounts, ideally with contract values up to £15m.
• In-depth knowledge of fleet management, including onboarding, de‑fleeting, and vehicle exchanges.
• Excellent communicator, able to engage confidently with decision-makers at all levels.
• Highly motivated, target‑driven, and able to work collaboratively across multiple functions.
• Comfortable analysing and interpreting data to monitor fleet performance and drive efficiencies.
• Proficient with Microsoft Office, with strong attention to detail and process discipline.
• Knowledge of HGV fleets and the fleet market is desirable.

With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well‑known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Benefits

• Salary – Competitive salary, enhanced by a generous bonus and choice of company car or car allowance.
• Annual Leave – Start with 24 days, increasing to 26 days with service, plus flexibility to buy or sell up to 5 extra days each year. Public holidays and an extra day off to celebrate your birthday.
• Pension – Employer contributions of 5%.
• Financial Benefits – Free life assurance, a save‑as‑you‑earn scheme, a colleague referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
• Wellbeing & Lifestyle Services – Colleague assistance programme with 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
• Motoring Benefits – Exclusive colleague vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
• Stream – A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice, and offers even more discounts on your shopping.