Fleet Helpdesk Coordinator | Incident Ownership & Response

Hariley Solutions; Appleton Thorn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A solutions provider in the United Kingdom is seeking a Helpdesk Coordinator to manage breakdown calls and ensure operational efficiency. The candidate will respond to calls, liaise with suppliers, and maintain accurate company maintenance records. Qualifications include experience in a similar role, proficiency in MS Office applications, and strong attention to detail. This role offers benefits such as annual leave and a pension scheme.

Benefits

Annual Leave - 24 days plus bank holidays

Pension scheme - 5% employee and 3% employer

Life Assurance - x2 your annual salary

Wellness support through Employee Assistance Programme

Eye Care Vouchers for saving on prescriptions

Employee recognition programs

Discounts via benefit platform

Qualifications

• Experience in a similar role and environment.
• Proficient in Microsoft Excel, Word, and Outlook.
• Detail-oriented with a strong focus on accuracy.

Responsibilities

• Determine required response levels to breakdown calls and defects.
• Respond to calls within expected timescales.
• Ensure suppliers work efficiently and cost-effectively.
• Update Fleet System with breakdowns, defects, and purchase orders.

Skills

Attention to detail

Competency in MS Packages

Good level of numeracy and literacy

Job description

A solutions provider in the United Kingdom is seeking a Helpdesk Coordinator to manage breakdown calls and ensure operational efficiency. The candidate will respond to calls, liaise with suppliers, and maintain accurate company maintenance records. Qualifications include experience in a similar role, proficiency in MS Office applications, and strong attention to detail. This role offers benefits such as annual leave and a pension scheme.