Fleet Coordinator

DHL Supply Chain; Peterborough; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading supply chain management company is seeking a Fleet Coordinator in Peterborough, focused on managing contracts and ensuring excellent customer service. Ideal candidates will have strong communication skills, experience in administration, and a background in the automotive industry. The role offers competitive pay up to £24,000 and a range of benefits including 25 days annual leave, a pension scheme, and on-site parking. Applicants are encouraged to apply early for timely consideration.

Benefits

Uniform provided

25 days annual leave

Free on-site parking

Hundreds of discounts

Free confidential 24/7 GP service

Affordable loans

Generous enhanced pension scheme

24/7 employee support service

Qualifications

• Proven track record in a Customer Service and Administrative environment.
• Ability to assess individual customer needs with strong communication skills.
• Strong Administration skills and able to prioritize tasks.
• Experience in data analytics with excellent attention to detail.
• Preferred experience in the Automotive Industry.

Responsibilities

• Manage contracts including email and phone requests within KPIs.
• Respond to booking requests quickly and efficiently.
• Provide excellent customer care and accurate administration.
• Maintain an internal database and ensure updates are accurate.
• Provide timely reporting in accordance with KPI requirements.
• Manage fleets for efficient in fleeting and de-fleeting.
• Conduct monthly invoicing and sense check the data.

Skills

Customer Service

Strong Communication

Administration Skills

Data Analytics

Automotive Industry Experience

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position: Fleet Coordinator
Location: East of England Showground, Peterborough (PE2 6XE)
Salary: Up to £24,000
Work Patterns: Monday-Friday. Day time hours (09:00-17:00)
Contract Type: Permanent (Full-time)

Are you an experienced and dedicated Fleet Coordinator? Are you passionate about cars and have a keen eye for detail? Do you take pride in your work and aspire to work with premium automotive brands? If so, we have an exciting opportunity for you! We are recruiting for various different roles, due to securing new business wins, so keep an eye out for further opportunities.

Join our team at East of England Showground, Peterborough, where we maintain a fleet of around 4,000 luxury vehicles, including Mercedes, Volkswagen, Audi, Genesis, and more. With about 150 dedicated colleagues, we are committed to exceptional service and quality.
We value our employees, offering a positive work environment and investing in your growth and development. Ready to advance your career with prestigious automotive brands? We want to hear from you!

A TYPICAL DAY MAY INVOLVE

• Manage the relevant contracts including any email and telephone requests in a timely manner within client and internal KPIs and take ownership for requests and queries
• To ensure that booking requests are responded to quickly, efficiently and to correct standards, ensuring required service levels achieved
• To provide excellent customer care, a high level of accuracy, ensuring all administration duties are fulfilled to the required standard and timescales
• Take ownership of requests and queries ensuring they are managed to a successful solution
• Help to maintain the Internal database, ensuring that the computer systems are up to date, accurate and that all new changes are actioned
• Provide accurate Reporting on time in line with KPI requirements
• Proactively manage the fleets to ensure efficient in fleeting and de-fleeting in line with requirements
• Monthly invoicing and back up and sense check the data before sending

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous and proven track record in a Customer Service and Administrative environment is essential
• Strong communicator at various levels - ability to assess individual customer needs
• Strong Administration skills and able to prioritise tasks
• Data analytics experience with excellent attention to detail
• Automotive Industry experience preferred
• Proficient in Microsoft packages (Excel, Word, Outlook)

Benefits!

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Uniform provided
• 25 days annual leave per year
• Free on-site parking
• Hundreds of discounts (including retail, childcare + gym)
• Free confidential 24/7 GP service
• Affordable loans
• Generous enhanced pension scheme
• 24/7 employee support service for you and your family with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that due to the Christmas period, interviews are provisionally scheduled to take place during the week commencing 5th January, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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