Fleet Coordinator

Red Sky Personnel Ltd; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading vehicle maintenance solutions provider is seeking a Fleet Support Coordinator to enhance operational efficiency and ensure fleet availability. The role involves managing client communications, resolving incidents, and coordinating vehicle maintenance. Ideal candidates will have a customer service background, strong fleet management knowledge, and a familiarity with SAP systems. This position offers a competitive salary and benefits in a dynamic work environment at London Heathrow Airport.

Benefits

6% employer pension contribution

3x salary Life Assurance

Private medical coverage

Qualifications

• Previous customer service or call centre experience.
• Strong understanding of fleet management and vehicle maintenance.
• Experience in a client-focused role in logistics or aviation.

Responsibilities

• Provide telephone support managing fleet availability and recovery plans.
• Monitor and coordinate SLA recovery plans for timely client notifications.
• Liaise with clients regarding vehicle status and maintenance schedules.

Skills

Customer service experience

Fleet management understanding

Knowledge of SAP systems

Experience in vehicle maintenance

Proficient in Microsoft Office

Strong organizational skills

Problem-solving skills

Team player

Job description

Fleet Support Coordinator (Fixed Term Contract 12 Months)

The Opportunity

We are looking for a Fleet Support Coordinator to join our team and play a vital role in ensuring fleet availability and operational efficiency. You will support seamless communication, excellent customer service, and effective fleet management in a fast-paced 24/7 environment.

Key Responsibilities

• Provide telephone support to clients, managing fleet availability and recovery plans. Handle and resolve breakdowns, incidents, defect reports, and service status updates. Investigate aircraft delays and communicate findings to clients.
• Monitor and coordinate SLA recovery plans, ensuring timely client notifications.
• Escalate safety incidents and operational risks to the Lead Fleet Coordinator or Call Centre Manager.
• Liaise with clients regarding vehicle status, maintenance schedules, and repairs.
• Process and allocate jobs in SAP, including creating service requests and raising purchase orders.
• Coordinate with suppliers, subcontractors, and manufacturers on repairs and warranty claims.
• Maintain accurate records of fleet movements, repairs, and service costs.
• Promote a safe work environment by reporting hazards, incidents, and near-misses.

Skills, Experience & Behaviours

• Previous customer service or call centre experience.
• Strong understanding of fleet management, vehicle maintenance, and workshop operations.
• Familiarity with SAP systems and customer service operations in a logistics environment.
• Experience in a client-focused role within the vehicle maintenance or aviation sector.
• Proficient in Microsoft Office (Excel, Word, Outlook) with strong organisational skills.
• Proactive, self-motivated, and able to prioritise tasks effectively.
• A team player with strong communication and problem-solving skills.
• Client-focused with a detail-oriented and professional approach.

Why You Will Enjoy Working With Us

• Competitive salary and benefits package.
• Opportunities for career progression within a growing company.
• A dynamic, team-focused work environment that prioritises safety and quality service.

Benefits

• 6% employer pension contribution.
• 3x salary Life Assurance.
• Private medical coverage.

About Our Client

We are a global leader in vehicle maintenance solutions, committed to safety, reliability, and excellence. Our core values are passion, integrity, accountability, and open-mindedness.

Working Hours / Shift Pattern

• Week 1 Days 05 30 or 06 00
• Week 2 Nights 17 30 or 18 00
• Week 3 Days 05 30 or 06 00
• Week 4 Nights 17 30 or 18 00

Location

London Heathrow Airport