Fleet Controller

Europcar Group UK Limited; Portsmouth; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

5.6 weeks holiday

Enhanced maternity leave

Pension

Discounted car hire rates

EE mobile discount 20%

BUPA legal support

Career progression

Job summary

Europcar Mobility Group is seeking a Fleet Controller to coordinate delivery and collection of vehicles, delivering a superb customer experience. You will work with delivery/collection teams, central fleet staff and local branches, potentially meeting customers as the first point of contact with Europcar.

Essential for the role are a full clean licence, strong communication, teamwork, and an organised approach to scheduling and paperwork.

Qualifications

• A full, valid driving licence is required and driving experience is preferred.
• Ability to work in a small team and communicate clearly in writing and speech.
• Organised, detail-oriented and able to follow procedures under pressure.

Responsibilities

• Provide a high quality rental administration service to meet station needs.
• Assist and complete rental documents and plan vehicle delivery/collection.
• Handle telephone enquiries politely and professionally.
• Accurately complete rental documentation and report post-rental damages.
• Ensure safety of vehicles, premises and customers.

Skills

Full driving licence

Team can work

Clear communication

Positive attitude

Time management

Tools

Documentation handling

Job description

Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Europcar is looking for a Fleet Controller to join! We are looking for a Fleet Controller to coordinate the delivery and collection of our vehicles for our customers. This is a service that is central to our customer experience so it’s vital it’s done efficiently and professionally. You’ll be working with our delivery and collection teams who are on the frontline of the customer relationship with our brand. You’ll also be working with our central fleet team and local branches. Plus you could be required to deliver and collect vehicles for customers so you could be the first person a customer meets from Europcar. Creating a great impression is vital. Having a confident manner is also important because you may need to prepare the vehicle for the customer and deliver it with a good handover.

What we can offer you:

• Competitive Basic Salary
• Starting on 5.6 weeks holiday (including bank holidays)
• Enhanced Maternity and Adoption Leave (subject to service and earning qualifications)
• Pension
• Discounted car hire rates across our network
• 20% discount on EE mobile phone contracts*
• Confidential legal and support service through BUPA
• Career progression and development *forms part of current non contractual benefit offering

Main duties:

• Provide a high quality rental administration service to meet station needs.
• Assist and the accurate completion of all rental documents and assist in the planning of the delivery and collection of vehicles
• Handle telephone enquiries in a polite and professional manner.
• Accurately complete all rental administration and vehicle documentation as well as the reporting of damage post rental.
• Responsibility, vehicles, premises and customer safety.

Key skills and attributes required:

• A full, valid clean driving licence, with a minimum of 4 years driving experience is required
• Ability to work as part of a small team.
• Communicate clearly, verbally and in writing.
• A positive attitude and professional appearance.
• Enthusiastic, can respond positively to objections.
• Manages time effectively and completes tasks required.
• Ability to prioritise and remain organised when working under pressure.
• Attention to detail.
• Ability to work to procedures and follow instruction.
• Flexibility to working hours in line with business needs.

Equal Employment Opportunity

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com

At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !