Flagship Station Manager: Lead Customer Service & Operations

South Western News UK; Longparish; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transportation provider in the United Kingdom is seeking a Customer Service Manager to oversee day-to-day operations at a busy train station. The successful candidate will lead a diverse team to ensure exceptional service delivery while managing safety and performance objectives. This role offers a competitive salary, excellent benefits, and the opportunity to contribute to an inclusive working environment.

Benefits

Free duty and leisure travel on SWR services for employee

Free leisure travel for spouse/partner and dependants

75% discount on many other train operating companies

Full training and support with development

Excellent pension scheme

Qualifications

• Demonstrated ability to lead and motivate a team.
• Strong customer service background with extensive experience.
• Ability to adapt to changing priorities efficiently.

Responsibilities

• Manage day-to-day station operations.
• Ensure safe environment for customers and employees.
• Lead customer service team to meet objectives.

Skills

Supervisory experience

Customer service experience

Leadership ability

Ability to manage changing priorities

Job description

A leading transportation provider in the United Kingdom is seeking a Customer Service Manager to oversee day-to-day operations at a busy train station. The successful candidate will lead a diverse team to ensure exceptional service delivery while managing safety and performance objectives. This role offers a competitive salary, excellent benefits, and the opportunity to contribute to an inclusive working environment.