Flagship PBSA General Manager – 5★ Resident Experience

Downing; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading accommodation provider in Manchester is seeking an experienced General Manager for their flagship site. You will oversee all operational activities, ensuring high occupancy and exceptional resident satisfaction. Ideal candidates will have experience in hospitality or accommodation management, strong leadership skills, and a passion for customer service. This role offers a comprehensive benefits package and the chance to be part of a significant expansion.

Benefits

25 days holiday

Life assurance cover

Mental health support

Company pension contribution

Qualifications

• Previous experience in Build to Rent, Purpose Built Student Accommodation, or Hospitality.
• Experience managing teams and contractors.
• Proficient in communication and customer service.
• Understanding of health & safety and statutory compliance.

Responsibilities

• Manage day-to-day activities and team performance.
• Achieve occupancy targets and ensure resident satisfaction.
• Oversee facilities management and compliance.
• Lead resident engagement and service standards.

Skills

Customer service

Team leadership

Building operations

Problem-solving

Communication

Marketing

Compliance knowledge

Education

Association of Residential Lettings Agents qualification (ARLA)

Tools

PMS systems

CRM systems

MS Office

Job description

A leading accommodation provider in Manchester is seeking an experienced General Manager for their flagship site. You will oversee all operational activities, ensuring high occupancy and exceptional resident satisfaction. Ideal candidates will have experience in hospitality or accommodation management, strong leadership skills, and a passion for customer service. This role offers a comprehensive benefits package and the chance to be part of a significant expansion.