Flagship Assistant Manager

Trinny London; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading beauty brand is seeking an Assistant Manager for its flagship store in Chelsea. The successful candidate will lead a team, deliver exceptional customer service, and embody the brand's values. A passion for makeup and experience in retail, especially in a luxury environment, is essential. A competitive commission structure and significant employee discount are included.

Benefits

50% company discount

Competitive commission structure

Rewards and Recognition Scheme

Qualifications

• Experience leading a team in the luxury sector.
• Proven experience in retail.
• Comfortable working towards KPIs.

Responsibilities

• Deliver impeccable customer service and share knowledge.
• Motivate team to improve artistry and product knowledge.
• Support business manager with operations.

Skills

Team leadership

Passion for makeup and skincare

Strong communication skills

Organizational skills

Customer service

Job description

Role - Assistant Manager

Location - Kings Road, Chelsea

Hours - 40 hours

Are you ready to rethink your routine? We’re looking for an Assistant Business Manager to join our iconic flagship store located on the Kings Road, Chelsea. A Trinny London Artist is the true heart of where everything happens. You’ll be responsible for embodying our mission of giving our customers the tools they need to be their best every day using our stackable, portable, curated makeup and our award-winning skincare. You’ll do this by combining your next-level artistry skills with impressive product knowledge and a passion for people. You believe in the product being accessible to everyone, and you can adapt your style to suit the needs of who you’re talking to.

Welcome to Trinny London!

Here at Trinny London, we’re changing the face of makeup and demystifying skincare, and we\'re only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

We have achieved tremendous growth since 2017 and we’re proud to be one of Europe’s fastest-growing beauty brands. We’re generating millions of sales by developing innovative products, acquiring hundreds of thousands of supporters and customers all over the world, and more importantly, building a talented and motivated team to support our fantastic growth.

We live by three core values: bring fearless passion, act with smart intent and all wear yellow together. We always go the extra mile, working together to push boundaries and celebrate our wins and learnings as a team. We listen to every idea, big or small, and make considered decisions. We support each other to achieve our goals and thrive on collaboration.

The Role

Your daily to-dos might look like this:

• Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all
• Delivering impeccable customer service, sharing your knowledge with each customer
• Embody Trinny London’s brand and style and priding yourself on knowing that your customers are returning back to you
• Ensure that you, your team and counter are meeting business objectives, targets and KPIs, and addressing any underperformance, seeking support from the Training Team or your Business Development Manager where deemed necessary
• Supporting the Business Manager with the daily, monthly and quarterly running of the counter, supporting to create and maintain an atmosphere geared to achieving sales
• Use our HR system, for reporting and employee file management
• Assist with 121s and reviews, championing your team’s ambitions to progress

• Motivate your team to continually strive to improve their artistry and product knowledge, utilising education and training team and resources
• Assist the business manager with event planning and stock management

The essential skills and experience required to succeed in this role are:

• Experience leading a team, ideally within the luxury sector
• Passionate for makeup and skincare
• Proven experience leading a team to success within the retail industry
• Adaptable and confident with an ever-changing environment
• Positive and can-do attitude
• Strong communication and mathematical skills
• Comfortable working towards and exceeding KPIs
• Punctual and organised

We always love to hear from anybody interested in the Trinny London team! Although we are looking for the essential skills listed above for this role, we’re always keen to hear from ambitious individuals looking for their next challenge.

We want to provide our customers with the tools and confidence to be their best, and we do this for our team too through our benefits:

• Welcome Trinny London Starter Stack
• Company discount for yourself (50%) and your friends and family (40%) after 3 month probation
• Competitive commission structure
• Bookado (activity membership service)
• T-Parties = summer and festive celebrations!
• Rewards and Recognition Scheme (awarding length of service with gifts, vouchers and additional annual leave)

Equal Opportunities

We celebrate diversity within our customers, our products, and within the teams we build. We champion inclusivity and giving everyone a chance to be the best versions of themselves.

We are committed to equality of opportunity across the company and welcome people from all backgrounds, with their unique perspectives, ideas and experiences.

#TLRETAIL