Five-Star Guest Service Lead — Bar & Dining

The Stafford London; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A historic five-star hotel in London is looking for a guest-oriented individual to provide excellent service and enhance guest experiences. In this role, you'll assist with food and drink service, assess customer needs, and promote menu items with your knowledge. Ideal candidates have a passion for hospitality, strong communication skills, and a willingness to learn. If you thrive in a busy environment and love working with people, this is the perfect opportunity for you.

Benefits

Training and development opportunities

Work in a vibrant location near iconic landmarks

Qualifications

• Passion for delivering excellent guest service.
• Strong communication skills and ability to work under pressure.
• Eagerness to learn and open to training and development.

Responsibilities

• Providing an excellent guest service experience.
• Food and Drinks service.
• Assessing a customer’s needs and making recommendations.
• Assisting the team to ensure efficient service.
• Being a hands-on communicator.
• Passion for food, wine, and spirits.
• Setting up and packing down the bar & terrace.

Skills

Guest service

Communication skills

Knowledge of food and beverages

Eagerness to learn

Positive attitude

Job description

A historic five-star hotel in London is looking for a guest-oriented individual to provide excellent service and enhance guest experiences. In this role, you'll assist with food and drink service, assess customer needs, and promote menu items with your knowledge. Ideal candidates have a passion for hospitality, strong communication skills, and a willingness to learn. If you thrive in a busy environment and love working with people, this is the perfect opportunity for you.