Five-Star Cloakroom Attendant — Guest Care Pro

The Twenty Two London - Restaurant Maitre D; City of Westminster; On-site; GBP 26,000 - 30,000; Full time

Job summary

A luxury hotel and restaurant in City of Westminster is seeking a Cloakroom Attendant to provide exceptional service to guests. Your role will include welcoming guests discreetly, maintaining the cloakroom's cleanliness, and ensuring security for stored items. Ideal candidates will have prior experience in hospitality, demonstrate attention to detail, and possess excellent communication skills. The position offers varied shifts, employee benefits from day one, and opportunities for professional growth.

Benefits

Employee Assistance Programme

Employee Referral Scheme

Mentoring schemes

Management Development Training

Birthday off

Generous Company Discretionary Sick Pay

Staff discount in the Ground Floor Restaurant

Increased holiday entitlement with service

Long service award schemes

Qualifications

• Previous experience in a guest-facing role, ideally within a luxury hospitality setting.
• Strong attention to detail and professional appearance.
• Excellent communication skills and a friendly manner.
• Flexibility to work varied shifts, including evenings and weekends.

Responsibilities

• Provide a warm welcome to guests using the cloakroom facilities.
• Ensure guest belongings are stored securely and returned promptly.
• Maintain cleanliness and presentation standards in the cloakroom area.
• Collaborate with Front of House to support guest experiences.
• Handle guest queries and requests courteously.

Skills

Attention to detail

Excellent communication skills

Ability to work under pressure

Friendly and approachable manner

Job description

A luxury hotel and restaurant in City of Westminster is seeking a Cloakroom Attendant to provide exceptional service to guests. Your role will include welcoming guests discreetly, maintaining the cloakroom's cleanliness, and ensuring security for stored items. Ideal candidates will have prior experience in hospitality, demonstrate attention to detail, and possess excellent communication skills. The position offers varied shifts, employee benefits from day one, and opportunities for professional growth.