Fitch Learning Content Editor, Content Department - London, UK

Fitch Group, Inc.; City Of London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading financial services training provider in London seeks a Content Editor to oversee content production across various platforms. The ideal candidate will possess experience in financial services, strong content management skills, and technical literacy, particularly in Excel. This role offers a hybrid work environment, supporting both professional development and personal wellbeing.

Benefits

Hybrid work environment

Comprehensive healthcare offerings

Retirement planning and tuition reimbursement

Family-friendly policies

Employee Resource Groups

Paid volunteer days

Qualifications

• Strong familiarity with financial terminology.
• Ability to follow processes efficiently in a high-volume environment.
• Experience in a content management environment.

Responsibilities

• Produce clear content briefings for authors.
• Manage the production process from authored material to final output.
• Identify opportunities to enhance the content production process.

Skills

Experience in financial services

Technical literacy

Strong Excel skills

Content management experience

Project management experience

Job description

Overview

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and professionals with 10+ years experience in financial services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. Youll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, youll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is currently seeking a Content Editor based out of our London office.

Role and impact

The Content Editor role spans all products within the Fitch Learning catalogue and oversees the entire content production journey from authoring through to being learner-ready.

Responsibilities

• Produce clear content briefings for authors and ensure requirements are met.
• Manage the production process from receipt of authored material to final learner-ready output.
• Manage content across a variety of software platforms.
• Manage third-party content production partners.
• Distribute work across internal content administrators and external production partners.
• Oversee both manual and automated quality control processes for produced content.
• Identify opportunities to improve and enhance the content production process.

What would make you a good fit

• Work with the Content Director, program managers, client relationship managers, and other stakeholders to understand, interpret, and document content requirements and standards.
• Translate product or client requirements into learning and exam content specifications (e.g., technical coverage, complexity, target audience).
• Create and maintain clear documentation to serve as control sheets for content production.
• Work with the Content Director to commission authors, providing clear and concise instructions on requirements.
• Produce thorough briefing documents and proactively identify and mitigate risks.
• Maintain strong relationships with authors and actively manage deliverables and output quality.
• Manage content within necessary systems, ensuring integrity, quality, and version control.
• Handle high volumes of content, cataloguing existing materials and identifying gaps across formats (questions, slides, study notes, e-learning audiovisual recordings).
• Conduct analysis auditing and controlling content to ensure consistency across media.
• Oversee version control to ensure correct materials are processed and published.
• Manage the production process from receipt of authored material to learner-ready delivery.
• Ensure appropriate systems support the content production process and manage these systems with relevant third parties.
• Document production processes and make them accessible to the internal content team and wider business.
• Work closely with the Content Director to ensure the end-to-end content management process is effective and efficient.
• Manage third-party content production partners.
• Lead origination and onboarding of new partners with diverse production capabilities.
• In partnership with the Content Director, ensure value for money from third-party providers.
• Monitor quality, escalate concerns, and track spend against budget, reporting to the Content Director and content managers.
• Distribute work among the internal team and content production partners.
• Track incoming content production tickets and allocate to content administrators or third-party partners.
• Serve as the point of escalation for timeline or quality issues on production tickets.
• Oversee both manual and automated quality control methods for produced content.
• Collaborate with Content Managers to define and implement appropriate QA controls—both manual and automated.
• Improve and enhance the content production process.
• Provide regular reporting to stakeholders on production volumes, costs, and quality.
• Identify opportunities for improvement and implement changes to optimize workflows.

Qualifications and desirable experience

• Experience working within financial services and strong familiarity with financial terminology (essential).
• Content management experience in a dynamic, fast-paced environment.
• Experience in a content management environment, with familiarity in version control, content workflows, and content management.
• Ability to follow processes efficiently and attentively in a high-volume, multi-lingual content environment.
• Technical literacy, including strong Excel skills (formulas and basic data analysis) and the ability to quickly learn a range of proprietary systems.
• Desirable:
• Experience working with learning or exam content.
• Experience with assessment software.
• Project management experience.

Why choose Fitch

• Hybrid Work Environment: 3 days a week in office required, based on your line of business and location.
• A Culture of Learning & Mobility: Dedicated trainings, leadership development, and mentorship programs designed to ensure your time at Fitch is a continuous learning opportunity.
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short- and long-term goals.
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing.
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively.
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower colleagues around the globe.
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and ample opportunities to volunteer in your community.

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

For more information, please visit: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com