First Response Children's Service Agent - Hybrid

Leicestershire County Council; East Midlands; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A local government authority in the East Midlands is seeking a well-organised First Response Children's Service Agent. This role involves acting as the initial contact for Children's Social Care, processing referrals, and ensuring exceptional service. Applicants should possess relevant academic qualifications and experience in communication. The position offers hybrid working, a competitive salary, and benefits including a local government pension and opportunities for career advancement.

Benefits

Guaranteed contracted hours

Local Government Pension Scheme

Generous annual leave

Employee discount scheme

Access to staff wellbeing services

Qualifications

• Ability to communicate with a wide range of people including professionals and the public.
• Experience managing sensitive and distressing information.
• Computer literacy and accurate typing skills.

Responsibilities

• Act as first point of contact for Children's Social Care service users.
• Process referrals from professionals and the public via email and telephone.
• Utilise case management systems for accurate information gathering.

Skills

Communication

Customer service

Prioritization

Teamwork

Education

Recognised Academic Qualifications (GCSE, A Levels, Vocational Qualifications)

NVQ 2 in Business Administration or equivalent

Tools

Microsoft Office

Job description

A local government authority in the East Midlands is seeking a well-organised First Response Children's Service Agent. This role involves acting as the initial contact for Children's Social Care, processing referrals, and ensuring exceptional service. Applicants should possess relevant academic qualifications and experience in communication. The position offers hybrid working, a competitive salary, and benefits including a local government pension and opportunities for career advancement.