First-Line Manager: Lead Customer Delivery & Logistics

Dixons Carphone; Aylesbury; On-site; GBP 35,000; Full time

Job summary

A major technology retailer in Aylesbury is seeking a First Line Manager to oversee customer service operations. The role involves coaching teams, ensuring performance, and maintaining communication across departments. Candidates should have recent leadership experience, strong organization skills, and a commitment to customer service excellence. The position offers benefits including a performance-related bonus and product discounts.

Benefits

Performance related bonus

Product discounts on the latest tech

Welbeing initiatives

Qualifications

• Proven recent experience of leading teams.
• Strong organizational skills to implement team and operational plans.
• Excellent communication skills to liaise with different departments.

Responsibilities

• Oversee the running of the site and staffing.
• Motivate a team of delivery drivers and warehouse teams.
• Provide regular and consistent performance feedback.

Skills

Leadership

Coaching

Organizational skills

Communication

Job description

A major technology retailer in Aylesbury is seeking a First Line Manager to oversee customer service operations. The role involves coaching teams, ensuring performance, and maintaining communication across departments. Candidates should have recent leadership experience, strong organization skills, and a commitment to customer service excellence. The position offers benefits including a performance-related bonus and product discounts.