First Line Manager

Currys Plc; Basingstoke; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days annual leave

Pension scheme

Product discounts on latest tech

Wellbeing initiatives

Job summary

Currys Plc in Basingstoke is seeking a dedicated First Line Manager to lead our Home Delivery Site on a fixed term 12‑month contract. You will coach delivery drivers and warehouse teams, ensuring daily targets are met while delivering outstanding customer service.

The role requires strong people skills, proactive improvement mindset and the ability to deputise for the Operations Manager. You will guide staffing, operations planning and cross‑functional collaboration, fostering a safe, efficient

Qualifications

• Proven experience in leading teams and driving performance.
• Ability to develop teams to achieve customer-focused results.
• Strong organisational skills to implement plans and prioritise workloads.
• Excellent communication across departments and with customers.
• IT skills including Outlook, Teams, Word, Excel, PowerPoint.
• Experience in logistics or transport environments preferred.

Responsibilities

• Oversee the running of the site, staffing and resources.
• Motivate a team of delivery drivers, warehouse teams and support colleagues to meet targets.
• Provide regular and consistent performance feedback.
• Influence operational decisions to improve efficiency.
• Work cross-functionally with internal/external departments for smooth operations.
• deputise for the Operations Manager and adapt to different work areas as required.
• Identify opportunities for change and process improvements.
• Create a safe working environment in line with health and safety policies.

Skills

Leadership

People management

Communication

Microsoft Office

Logistics experience

Tools

Teams

Job description

Role overview:

First Line Manager
Basingstoke
Basingstoke Customer Service Centre
Fixed Term Contract/ Secondment 12 Months
Full Time

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Join us as a First Line Manager and you'll be making the magic happen in our Home Delivery Site. You’ll be coaching and motivating your team to make every step of the distribution operation first-class, so we keep making amazing happen for our customers. You’ll be finding what works well and striving to make it even better. You’ll believe in getting things right first time for our customers and love delivering the best customer service, getting a buzz out of resolving logistical and practical challenges. It’s a great feeling, one you’ll get to experience often.

Role overview:

As part of this role, you’ll be responsible for:

• Overseeing the running of the site, staffing and other resources
• Motivating a team of delivery drivers, warehouse teams and support colleagues to deliver on targets
• Providing regular and consistent performance feedback
• Influencing operational decisions
• Working closely with other internal/external departments to ensure smooth-running operation
• Communicating with and deputising for Operations Manager, working cross functionally and supporting different work area teams as required
• Proactively identifying opportunities for change, process improvement or engagement.
• Creating a safe working environment, adhering to health and safety policies

People skills are one thing, but you’ll go a step further here by providing mentoring that puts performance improvement first. You won’t stop in your pursuit of the best, for your team, the business and yourself. Our future and your future, you’ll take charge of them both.

You will need:

• Proven recent experience of leading teams, applying a range of leadership styles, techniques, and coaching methods
• A track record of developing teams to achieve customer-focused results
• Strong organisational skills to implement team and operational plans, prioritise workloads, and translate goals into actionable outcomes
• Excellent communication skills to liaise with different departments and clearly convey expectations and quality standards
• IT Skills, competent in using Microsoft applications such as Outlook, Teams, Word, Excel, PowerPoint
• Ideally, experience working in a logistics or transport environment

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. Alongside 30 days of annual leave (including bank holiday entitlement) and a competitive pension scheme, you’ll find a host of benefits designed to work for you. They include:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives

Why join us:

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new skills, training opportunities and qualifications and endless variety to keep you learning.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.