First Line IT Support - Whiteley

CSG; Whiteley; On-site; GBP 30,000; Full time

Job summary

A leading environmental company based in Whiteley is looking for a passionate First Line IT Support professional. The role involves supporting end users, managing IT tickets, and promoting sustainable practices within the company. Ideal candidates will have desktop support experience and a strong customer service ethos. The position offers a competitive salary and numerous employee benefits, including a bonus scheme and development opportunities.

Benefits

Attractive basic salary

Annual bonus scheme

Long Service Award

Employee recognition schemes

Employee referral bonus

Attractive pension plan

Company health care cash plan

33 days holiday including public holidays

Qualifications

• Desktop support experience is essential.
• Proficient in Microsoft Windows 11 and Microsoft Office.
• Strong customer service ethos is required.

Responsibilities

• Answer Helpdesk calls in a professional manner.
• Log tickets accurately with meaningful feedback.
• Support end users at the desktop level.

Skills

Desktop support experience

Strong customer service ethos

Proactive attitude

Organisational skills

Attention to detail

Education

Computer related Degree/Diploma/Microsoft Certification

Tools

Microsoft Windows 11

Microsoft Office products

Job description

Job Description

First Line IT Support - Whiteley

Location: Whiteley

Salary: £30,000

Role Type: Full Time

Hours: 40

Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.

Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.

We are a leading environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, you’ll find CSG is a great place to be.

Benefits Of a CSG Employee

• Attractive basic salary
• Annual bonus scheme for all employees.
• Long Service Award.
• Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
• Employee referral bonus scheme.
• Attractive pension plan.
• Share Options – buy into our family future.
• Company perks for retail outlet discounts and more.
• Further development opportunities through in‑house, external training and apprenticeship schemes.
• Company health care cash plan – dental / opticians / physio / online GP etc.
• Modern office only 5 minutes from Whiteley
• Standing / sitting desks.
• A daily food & coffee truck
• 33 days holiday inclusive of public bank holidays.
• Holiday Buy and Sell Scheme.

Role Accountabilities

We are looking for someone with early IT experience who has a positive attitude, willingness to learn, and is keen to develop their skills within a supportive team environment to join our Group IT Helpdesk in Whiteley as First Line Support.

You will be responsible for the day‑to‑day first line calls and ticket triage to support end users at the desktop level.

We will support and invest in your technical development and career progression as part of our growing IT function.

• Ensure Helpdesk calls are answered in a timely and professional manner.
• Ensure tickets are logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
• Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level.
• Escalate incidents and requests to various 2nd line teams.
• Install and configure computer and mobile software.
• Manage stocks of equipment, consumables and other supplies.

Person Specification

Essential

• Desktop support experience.
• Computer related Degree/Diploma/Microsoft Certification.
• Experience using Microsoft Windows 11 and Microsoft Office products.
• Strong customer service ethos.
• A proactive attitude and eagerness to learn and grow with the team.
• Excellent attention to detail.
• Organisational and time management skills.
• Ability to define issues and requests, collect data and draw valid conclusions.

Desirable

• UK driving license.
• Exposure to CRM systems (Salesforce beneficial but can be trained on the job).
• Experience of supporting Hosted Telephony Platforms (MITEL).
• Experience of supporting and configuring mobile devices (Android).

CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its workplaces.

If you think that you are the person for this role and would like to find out more about Cleansing Service Group Ltd, please visit our website below.

www.csg.co.uk