First-Line IT Support Pro — Incident Resolver

Golden Charter Limited; Whitwell-on-the-Hill; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading technology service provider in the United Kingdom is seeking an IT Operations Support Analyst. This role will serve as the first point of contact for technical matters, requiring prior experience in a 1st line support position. Ideal candidates should possess knowledge of Windows desktop operating systems, Office 365 applications, and troubleshooting skills. Join a dynamic team and contribute to effective service delivery.

Qualifications

• Prior experience in a 1st line support or technician role.
• Understanding of Active Directory and Entra ID.
• Ability to troubleshoot and solve problems.

Responsibilities

• Be the first point of contact for technical matters.
• Analyze incidents and requests, bringing them to resolution.
• Support the deployment and maintenance of devices and applications.

Skills

1st line support experience

Knowledge of Windows desktop operating systems

Microsoft/Office 365 applications

Troubleshooting skills

Effective communication

Proactive attitude

Job description

A leading technology service provider in the United Kingdom is seeking an IT Operations Support Analyst. This role will serve as the first point of contact for technical matters, requiring prior experience in a 1st line support position. Ideal candidates should possess knowledge of Windows desktop operating systems, Office 365 applications, and troubleshooting skills. Join a dynamic team and contribute to effective service delivery.