First-Line IT Support Engineer - Healthcare Tech

Community Eye Care CHEC; Preston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a 1st Line IT Support Engineer to join their expanding team. This role involves responding to IT support queries and diagnosing hardware/software issues. Candidates should have experience in a similar role and a passion for customer service. The position offers a supportive work environment and various employee benefits including holiday schemes and career development opportunities.

Benefits

23 days holidays plus bank holidays

Company pension scheme

Career development opportunities

Qualifications

• Previous experience in a similar 1st Line IT Support role.
• Strong ability to multitask in a fast-paced IT support environment.
• Self-motivated with strong workload management and timekeeping skills.

Responsibilities

• Respond to users’ software/hardware queries via email or phone.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems.

Skills

Technical assistance

Multitasking

Customer service

Microsoft stack

Azure Cloud Services

Tools

Ticketing system

Remote support tools

Job description

A leading healthcare provider in the UK is seeking a 1st Line IT Support Engineer to join their expanding team. This role involves responding to IT support queries and diagnosing hardware/software issues. Candidates should have experience in a similar role and a passion for customer service. The position offers a supportive work environment and various employee benefits including holiday schemes and career development opportunities.