First-Line IT Support Engineer — Growth & Certifications

Claritas Solutions Ltd; Stockport; On-site; GBP 26,000 - 28,000; Full time

Job summary

A managed service provider in IT in Stockport seeks an IT Support Technician to provide first-line support. Responsibilities include troubleshooting issues, maintaining client infrastructure, and collaborating with senior engineers. The ideal candidate is tech-savvy, reliable, and enjoys problem-solving. Competitive salary of £26,000 - £28,000 with opportunities for development and a supportive team culture.

Benefits

Fully funded certifications

On-the-job mentoring

Family-like team culture

Job stability in a growing company

Qualifications

• Reliable and personable, ready to learn new tech.
• Local to Stockport or easy commute required.
• Eager for long-term commitment.

Responsibilities

• Triage, diagnose and resolve support requests.
• Maintain client infrastructure and perform hands-on fixes.
• Collaborate closely on escalations.
• Contribute to knowledge base and suggest workflow improvements.

Skills

Strong communication

Coachable

Help-desk experience

Hardware/networking experience

Microsoft 365 knowledge

Job description

A managed service provider in IT in Stockport seeks an IT Support Technician to provide first-line support. Responsibilities include troubleshooting issues, maintaining client infrastructure, and collaborating with senior engineers. The ideal candidate is tech-savvy, reliable, and enjoys problem-solving. Competitive salary of £26,000 - £28,000 with opportunities for development and a supportive team culture.