First Line IT Support Engineer

Express Recruitment; Newark on Trent; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading technical support service provider in Newark is seeking a First Line IT Support Engineer to deliver excellent customer support. You'll provide 1st line technical assistance, assist with hardware/software repairs, and maintain customer service standards. Ideal candidates will have a solid background in IT support, knowledge of Windows systems, and strong communication skills. This full-time position offers a starting salary of up to £27,000 and growth opportunities.

Benefits

Pension scheme

Company mobile phone

Private healthcare scheme

Internal training management program

Qualifications

• Experience in IT support essential.
• Knowledge of Windows OS and Server required.
• Customer service and communication skills needed.

Responsibilities

• Provide 1st line technical support to customers.
• Travel to client sites for hardware/software repairs.
• Assist in identifying and packaging IT hardware.

Skills

Experience working within a 1st IT support role

Knowledge of Windows OS and Server

Interpersonal and customer service skills

Experience with MS O365 Applications

Basic knowledge of IT security and networking

Job description

Express Recruitment are delighted to be recruiting on behalf of a rapidly growing technical support and service provider based in Nottinghamshire. Due to continued success, our client is now seeking an industry proven First Line IT Support Engineer to provide necessary technical support to their long-standing, nationwide clients.

The successful candidate will be enthusiastic about both technology and providing customer service as well as possessing a passion for resolving issues to ensure company standards are maintained.

In return, you can expect to receive a starting salary of up to c£27,000, plus other employee perks including a pension scheme, company mobile phone, internal training management programme, private healthcare scheme plus more exciting opportunities including the opportunity to progress into 2nd & 3rd line support.

• Provide 1st line technical support to customers, resolving any user issues primarily via phone/email
• Occasionally travel to client sites to support with hands‑on hardware/software repairs
• Assist in the warehouse to locate and package IT hardware to send to UK customers
• Identify trending faults and issues, and perform root cause analysis, maintaining technical documentation
• Respond to issues raised via company’s ticketing system in a timely manner, and ensure all faults, fixes, updates and communication are logged
• Occasionally assist on major support projects with the wider support team and IT Manager
• Maintain customer service to ensure end‑users are clearly and concisely updated with progress in a friendly manner

Skills & Experience

• Experience working within a 1st IT support role essential
• Have working knowledge of Windows OS and Server (ideally 2022)
• Experience working in an MSP environment desirable but not essential
• Experience working with MS O365 Applications and Azure Cloud Services desirable
• Basic knowledge of IT security and networking infrastructure and management
• Possess interpersonal, customer service and communication skills on all levels
• Experience supporting largescale hardware/software installations projects a bonus

Vacancy Summary

Hours: Monday-Friday

Location: Newark, Nottinghamshire

Job Type: Full Time, Permanent